[otrs] SystemMonitoring

My next challenge is proper configuration of SystemMonitoring. Hopefully I'm not getting something as obvious as my last issue incorrect here. OTRS 4.0.13 SystemMonitoring 4.0.2 I have the incoming tickets sorting fine. I am using the post-postmaster filter, as I use a postmaster filter to set

Re: [otrs] SystemMonitoring

Hello Rob, As far as I understand, you don't need generic agent jobs or postmaster filters to have this working. Did you create the 3 dynamic fields required for this functionality? If you want to keep the default sysconfig entry as it comes, those fields must be named TicketFreeText1 for storing

Re: [otrs] SystemMonitoring

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Rob Shears Sent: Wednesday, December 2, 2015 11:24 AM To: User questions and discussions about OTRS. Subject: [otrs] SystemMonitoring OTRS 4.0.13 SystemMonitoring 4.0.2 While I keep working away (the

Re: [otrs] SystemMonitoring

Yes, I don’t need generic agents or any postmaster filters other than the SystemMonitoring postmaster filter. I use a generic agent to move the Nagios alerts into a different Queue. I use the additional postmaster filters to set X-OTRS-LOOP header to prevent auto responses. Both of these

Re: [otrs] SystemMonitoring

Yep, Nagios. Yes, monitoring is enabled (HTTP) via SysConfig and configured. Nagios certainly supports authenticated HTTP acknowledgement, I'm able to acknowledge alerts with the command listed in OTRS via pasting the HTTP request into a web browser fine. Cheers Rob From:

Re: [otrs] SystemMonitoring

Nothing in the OTRS log. May want to check the otrs' folders for error_logs, increase logging to get something (think that's LogFile). Could Nagios server/auth be limited by IP? Firewalling (iptables, etc)? Did you run the HTTP post from the Nagios server? (Confirming that you checked the

[otrs] OTRS community modules for OTRS 5

Hi,   we've released following OTRS community modules for OTRS 5:   ITSM-CIAttributeCollection 5.0.0 CustomerCompanyImportExport 5.0.0 CustomerUserImportExport 5.0.0 FAQImportExport 5.0.0 ServiceImportExport 5.0.0 UserImportExport 5.0.0 TemplateX 5.0.0    You can download them

Re: [otrs] Automatic customer configuration

You don't actually need a 'customer user', unless that customer wants to log on to the OTRS system itself. For the purposes of raising a ticket and delivering support, the customer really doesn't need to logon and can do it all via email. In this situation, you don't need a customer user