[otrs] Command-line script for adding Customer users to groups?

2013-09-06 Thread Stanford, Philip N.
Hi, Does anyone have a script for adding Customer users to groups? We have a large number of customers and want to add sub-sets of these to a number of groups. I've tried modifying the script otrs.AddUser2Group.pl (which adds Agents to groups) without success - probably not surprisingly since

Re: [otrs] Command-line script for adding Customer users to groups?

2013-09-06 Thread Stanford, Philip N.
and discussions about OTRS. Subject: Re: [otrs] Command-line script for adding Customer users to groups? It would be much simpler to perform this operation via SQL directly on OTRS's database On Fri, Sep 6, 2013 at 4:33 PM, Stanford, Philip N. p...@noc.ac.ukmailto:p...@noc.ac.uk wrote: Hi, Does

Re: [otrs] Command-line script for adding Customer users to groups?

2013-09-06 Thread Stanford, Philip N.
...@gmail.commailto:bogdan.io...@gmail.com wrote: It would be much simpler to perform this operation via SQL directly on OTRS's database On Fri, Sep 6, 2013 at 4:33 PM, Stanford, Philip N. p...@noc.ac.ukmailto:p...@noc.ac.uk wrote: Hi, Does anyone have a script for adding Customer users to groups? We have a large

Re: [otrs] Command-line script for adding Customer users to groups?

2013-09-12 Thread Stanford, Philip N.
The Netherlands T: +31 71 8200 255 I: http://www.otrs.com Happy Birthday OTRS ! - 10 years of Open Technology, Shared Innovation and Advanced Customer Service - Let's move on together On Fri, Sep 6, 2013 at 4:31 PM, Stanford, Philip N. p...@noc.ac.uk wrote: Thanks Gerald We do need ‘customer group

[otrs] Sub-sorting tickets in Dashboard view

2013-09-13 Thread Stanford, Philip N.
Hi, in the sections of the Dashboard view, it's possible to change the SortBy attribute by using the Sysconfig Ticket - Frontend::Agent::Dashboard options page for the relevant Dashboard section. For example you can specify 'SortBy=Age' or 'SortBy=Priority'. I am wondering if it's possible

[otrs] Changing customer sync from local database to AD LDAP on an established system

2014-09-15 Thread Stanford, Philip N.
Hi I support a couple of OTRS systems (3.2 and 3.3) which have CustomerUser data stored in the normal local database backend. These do however authenticate customers against AD LDAP. I also support another 3.3 system which was set up from the outset so that customers authenticate against AD

[otrs] Issues when attempting to upgrade between OTRS 4.0 and 5.0

2015-10-21 Thread Stanford, Philip N.
Hi I had a working OTRS 4 test system, minimally configured, built on Centos 6.7 The system included OTRS::ITSM and packages such as FAQ, Master-Slave etc. I thought I would upgrade that to the released version of OTRS 5. I followed the procedure in

Re: [otrs] Issues when attempting to upgrade between OTRS 4.0 and 5.0

2015-10-21 Thread Stanford, Philip N.
ated environment? Check also SELinux. El 21/10/2015 10:45 a. m., "Stanford, Philip N." <p...@noc.ac.uk<mailto:p...@noc.ac.uk>> escribió: Hi I had a working OTRS 4 test system, minimally configured, built on Centos 6.7 The system included OTRS::ITSM and packages such as FAQ, Mas

Re: [otrs] Error Since doing 4.x to 5.01 Upgrade

2015-11-06 Thread Stanford, Philip N.
Hi - I am also seeing a very similar repeated message since upgrading a test system from 4.x to 5.0.1: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-04: [Error][Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run][Line:119]:

[otrs] Is it possible to change OTRS's default behaviour of locking a ticket when agent sends an email?

2016-02-25 Thread Stanford, Philip N.
Hi We've been discussing some changes in our help-desk workflow which we may want to implement as part of a forthcoming move to OTRS 5, from 3.0 The normal OTRS behaviour for a ticket created from an incoming mail is for it to remain 'new' and 'unlocked' until an agent replies to the customer.