Hi, Andrey, I am not able to get port 1 back. When I connected both ports, I got only one sensor image on port 0. And if I connect only port 1, the system can't find any sensor.
Anyway, we decided to buy another 393 system to support the second sensor. This is mainly because we need to put the two sensors far away from each other, where the FPC cables are not long enough to connect both sensors to the same system. Enclosed is our previous order invoice. We want to duplicate the NC393 system, but no sensor or lens is rquired. We need one 450mm FPC cable pre-cofigured for the system, and a PoE power supply. Can you please ask your sales team to provide me with a new quote? Thank you. Regards, Dr Norman Xiong Scientific Software Engineer Australian Centre for Neutron Scattering Australian Nuclear Science and Technology Organisation Tel Email Web +61 2 9717 7008 norman.xi...@ansto.gov.au<https://exchnlb-b51.ansto.gov.au/owa/redir.aspx?C=d49cfec1ed6d483489b2b97e6981cdd1&URL=mailto%3aNORMAN.XIONG%40ansto.gov.au> www.ansto.gov.au<https://exchnlb-b51.ansto.gov.au/owa/redir.aspx?C=d49cfec1ed6d483489b2b97e6981cdd1&URL=http%3a%2f%2fwww.ansto.gov.au%2f> Important: This transmission is intended only for the use of the intended addressee. It is confidential to the intended addressee and may contain privileged information and or copyright material. If this email is not intended for your attention, any use, printing, storage , reproduction or further disclosure of this communication (including all attachments) is strictly forbidden. If you have received this transmission in error, please notify me by telephone or email and immediately delete all copies of this transmission as well as any attachments. ________________________________ From: Elphel Support <support-list@support.elphel.com> Sent: 27 February 2022 6:14 AM To: XIONG, Norman <n...@ansto.gov.au>; Elphel List <support-list@support.elphel.com> Subject: Re: [Elphel-support] Help on possible faulty FPC cable [SEC=OFFICIAL] CAUTION, EXTERNAL EMAIL: This message has come from a source outside of ANSTO. Do not take action, click links or open attachments unless you recognise and trust the source of this email and know the content is safe. Please report suspicious emails to serviced...@ansto.gov.au as an attachment. Hello Norman, I'm sorry you are having these problems. 450mm cables are close to the maximal usable length. Most likely the problem is related to the need to change delay in the sensor interface signals relative to clock, not the hardware problem with the cable. But it still can be the problem, of course. What happens now - you can get a picture from port 0, and nothing at all on port 1? Black image, corrupted image, getting stuck trying to get an image? What happened before (when it was restoring after reboot)? If you are getting corrupted image - can you please send it ? Andrey ---- On Wed, 23 Feb 2022 02:46:52 -0700 XIONG, Norman <n...@ansto.gov.au> wrote ---- Dear Elphel support team, We have a NC393 system, with two sensors connected by 450mm FPC cables. Ever since we put the system together in last July, port 1 was unstable and lost connection every a few weeks. Rebooting the system would get the port back. However, recently that port was totally lost. We can’t have it back by rebooting or reconnecting the camera to the cable. We did a simple debugging by swapping sensors between the two FPC cables. Both sensors worked with port 0, and neither of them worked with port 1. So we presume the FPC cable on port 1 is faulty. We didn’t open up the box to check the connection between the cable and the board. I am looking for advice on what I should do next. Shall I open up the box to check the internal connection or shall I simply order another FPC cable from you? And Is the cable fragile? Thanks. Regards, Norman Xiong Software Engineer (Scientific) NSTLI Neutron Scattering Tel Email Web +61 2 9717 7008 n...@ansto.gov.au<mailto:n...@ansto.gov.au> www.ansto.gov.au<http://www.ansto.gov.au/> [fb]<http://www.facebook.com/DiscoverANSTO> [tw] <https://twitter.com/ANSTO> [ln] <http://www.linkedin.com/company/ansto> [yt] <http://www.youtube.com/user/ANSTOVideos> [ansto] Important:This transmission is intended only for the use of the intended addressee. It is confidential to the intended addressee and may contain privileged information and or copyright material. If this email is not intended for your attention, any use, printing, storage, reproduction or further disclosure of this communication (including all attachments) is strictly forbidden. If you have received this transmission in error, please notify me by telephone or email and immediately delete all copies of this transmission as well as any attachments. OFFICIAL _______________________________________________ Support-list mailing list Support-list@support.elphel.com http://support.elphel.com/mailman/listinfo/support-list_support.elphel.com
NC393-1137_I.pdf
Description: NC393-1137_I.pdf
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