Thanks for the advice. I'll follow those steps. Regards, Norman
________________________________ From: Elphel Support <support-list@support.elphel.com> Sent: Monday, 28 February 2022, 11:50 am To: XIONG, Norman; Elphel List Subject: Re: [Elphel-support] Help on possible faulty FPC cable [SEC=OFFICIAL] CAUTION, EXTERNAL EMAIL: This message has come from a source outside of ANSTO. Do not take action, click links or open attachments unless you recognise and trust the source of this email and know the content is safe. Please report suspicious emails to serviced...@ansto.gov.au as an attachment. Norman, If it is not too late - you need to take off fan first, then slide out the boards of the camera. Fan has a long connector reaching to the board through the hole. Andrey ---- On Sun, 27 Feb 2022 16:59:41 -0700 XIONG, Norman <n...@ansto.gov.au> wrote ---- Hi, Andrey, Thanks for the quick response. Here are the two log files, with both ports connected with sensors. I'll try to open up the box to reconnect the cable shortly. Regards, Norman ________________________________ From: Elphel Support <support-list@support.elphel.com<mailto:support-list@support.elphel.com>> Sent: 28 February 2022 10:19 AM To: XIONG, Norman <n...@ansto.gov.au<mailto:n...@ansto.gov.au>> Subject: Re: [Elphel-support] Help on possible faulty FPC cable [SEC=OFFICIAL] CAUTION, EXTERNAL EMAIL: This message has come from a source outside of ANSTO. Do not take action, click links or open attachments unless you recognise and trust the source of this email and know the content is safe. Please report suspicious emails to serviced...@ansto.gov.au as an attachment. Hello Norman, Can you get log files from the camera? >From Linux system ssh-copy-id root@192.168.0.9 # Or whatever IP is assigned to the camera default password is pass Then you can use scp to copy files to your local directory: scp root@192.168.0.9:/var/log/messages scp root@192.168.0.9:/var/log/autocampars.log Abd then send these files. Yes, we will prepare the new camera, but in any case I would like to try to troubleshoot the camera you have, if that will not work we will send you a replacement one. You may try to open the camera and get access to the camera side of the cable. Camera has 4 cable ports so you may try to either just reconnect the cable or try other port. The gold-plated pins on the cable end should be towards the connector lock. When you try different port, the image can be corrupted (delays fro the long cable were set only for ports 0 and 1. Andrey ---- On Sun, 27 Feb 2022 15:57:50 -0700 XIONG, Norman <n...@ansto.gov.au<mailto:n...@ansto.gov.au>> wrote ---- Hi, Andrey, I am not able to get port 1 back. When I connected both ports, I got only one sensor image on port 0. And if I connect only port 1, the system can't find any sensor. Anyway, we decided to buy another 393 system to support the second sensor. This is mainly because we need to put the two sensors far away from each other, where the FPC cables are not long enough to connect both sensors to the same system. Enclosed is our previous order invoice. We want to duplicate the NC393 system, but no sensor or lens is rquired. We need one 450mm FPC cable pre-cofigured for the system, and a PoE power supply. Can you please ask your sales team to provide me with a new quote? Thank you. Regards, Dr Norman Xiong Scientific Software Engineer Australian Centre for Neutron Scattering Australian Nuclear Science and Technology Organisation Tel Email Web +61 2 9717 7008 norman.xi...@ansto.gov.au<https://exchnlb-b51.ansto.gov.au/owa/redir.aspx?C=d49cfec1ed6d483489b2b97e6981cdd1&URL=mailto%3aNORMAN.XIONG%40ansto.gov.au> www.ansto.gov.au<https://exchnlb-b51.ansto.gov.au/owa/redir.aspx?C=d49cfec1ed6d483489b2b97e6981cdd1&URL=http%3a%2f%2fwww.ansto.gov.au%2f> Important: This transmission is intended only for the use of the intended addressee. It is confidential to the intended addressee and may contain privileged information and or copyright material. If this email is not intended for your attention, any use, printing, storage , reproduction or further disclosure of this communication (including all attachments) is strictly forbidden. If you have received this transmission in error, please notify me by telephone or email and immediately delete all copies of this transmission as well as any attachments. ________________________________ From: Elphel Support <support-list@support.elphel.com<mailto:support-list@support.elphel.com>> Sent: 27 February 2022 6:14 AM To: XIONG, Norman <n...@ansto.gov.au<mailto:n...@ansto.gov.au>>; Elphel List <support-list@support.elphel.com<mailto:support-list@support.elphel.com>> Subject: Re: [Elphel-support] Help on possible faulty FPC cable [SEC=OFFICIAL] CAUTION, EXTERNAL EMAIL: This message has come from a source outside of ANSTO. Do not take action, click links or open attachments unless you recognise and trust the source of this email and know the content is safe. Please report suspicious emails to serviced...@ansto.gov.au as an attachment. Hello Norman, I'm sorry you are having these problems. 450mm cables are close to the maximal usable length. Most likely the problem is related to the need to change delay in the sensor interface signals relative to clock, not the hardware problem with the cable. But it still can be the problem, of course. What happens now - you can get a picture from port 0, and nothing at all on port 1? Black image, corrupted image, getting stuck trying to get an image? What happened before (when it was restoring after reboot)? If you are getting corrupted image - can you please send it ? Andrey ---- On Wed, 23 Feb 2022 02:46:52 -0700 XIONG, Norman <n...@ansto.gov.au<mailto:n...@ansto.gov.au>> wrote ---- Dear Elphel support team, We have a NC393 system, with two sensors connected by 450mm FPC cables. Ever since we put the system together in last July, port 1 was unstable and lost connection every a few weeks. Rebooting the system would get the port back. However, recently that port was totally lost. We can’t have it back by rebooting or reconnecting the camera to the cable. We did a simple debugging by swapping sensors between the two FPC cables. Both sensors worked with port 0, and neither of them worked with port 1. So we presume the FPC cable on port 1 is faulty. We didn’t open up the box to check the connection between the cable and the board. I am looking for advice on what I should do next. Shall I open up the box to check the internal connection or shall I simply order another FPC cable from you? And Is the cable fragile? Thanks. Regards, Norman Xiong Software Engineer (Scientific) NSTLI Neutron Scattering Tel Email Web +61 2 9717 7008 n...@ansto.gov.au<mailto:n...@ansto.gov.au> www.ansto.gov.au<http://www.ansto.gov.au/> [fb]<http://www.facebook.com/DiscoverANSTO> [tw] <https://twitter.com/ANSTO> [ln] <http://www.linkedin.com/company/ansto> [yt] <http://www.youtube.com/user/ANSTOVideos> [ansto] Important:This transmission is intended only for the use of the intended addressee. It is confidential to the intended addressee and may contain privileged information and or copyright material. If this email is not intended for your attention, any use, printing, storage, reproduction or further disclosure of this communication (including all attachments) is strictly forbidden. If you have received this transmission in error, please notify me by telephone or email and immediately delete all copies of this transmission as well as any attachments. OFFICIAL _______________________________________________ Support-list mailing list Support-list@support.elphel.com<mailto:Support-list@support.elphel.com> http://support.elphel.com/mailman/listinfo/support-list_support.elphel.com _______________________________________________ Support-list mailing list Support-list@support.elphel.com<mailto:Support-list@support.elphel.com> http://support.elphel.com/mailman/listinfo/support-list_support.elphel.com _______________________________________________ Support-list mailing list Support-list@support.elphel.com http://support.elphel.com/mailman/listinfo/support-list_support.elphel.com
_______________________________________________ Support-list mailing list Support-list@support.elphel.com http://support.elphel.com/mailman/listinfo/support-list_support.elphel.com