Hey Chuck.... your right of course. But at the risk of dating myself, when I 
first came to Hawaii in 1969 for my first tour in the Navy I was given a 
choice, fly or boat. A first class booking on the SS Lurline sure was tempting, 
but this sailor got sea sick far too easily so I opted to fly. 

John


Sent from my iPad
John Baughman
Kailua,Hawaii
[email protected]

> On Oct 15, 2017, at 6:32 AM, Chuck Miller via 4D_Tech <[email protected]> 
> wrote:
> 
> I assume he flew
> 
> Regards
> 
> Chuck
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> 
>> On Oct 11, 2017, at 11:09 PM, Alan Tilson via 4D_Tech <[email protected]> 
>> wrote:
>> 
>> Hey John,
>> How did you end up in Hawaii?
>> Alan
>> 
>> On Wed, Oct 4, 2017 at 10:02 PM, John Baughman via 4D_Tech <
>> [email protected]> wrote:
>> 
>>> I am going to chime in here with a recent real world experience.
>>> 
>>> A while back I posted to the NUG a problem that I was having with external
>>> data storage using custom mode. When the data was updated and properly
>>> saved to the external data folder, the field continued to display the old
>>> version of the data until the server or standalone 4D was restarted. This
>>> was a show stopper for me upgrading a client to v16.
>>> 
>>> I called tech support and after uploading a sample db demonstrating the
>>> problem was told that it was in fact a bug and a bug case was opened for
>>> it. This bug existed in 16.1 and R4 beta.
>>> 
>>> I then called Tracy, my sales rep, and asked her to expedite the bug.
>>> 
>>> A couple of weeks ago I received a message from 4D TS saying the bug was
>>> fixed in the latest nightly build of 16.1. I confirmed the fix, but noted
>>> that it was still broken in R4 beta. TS acknowledged this and said that the
>>> fix would not show up in the R releases until R5.
>>> 
>>> 16.2 was released and as expected no bug.
>>> 
>>> Today R4 was released and voila the bug has been fixed.
>>> 
>>> Now in the context of this thread, this appears to be an anomaly? It does
>>> say to me that 4D does heavily prioritize the bugs in their bug list. For
>>> example, you might have noticed that in 16.2 the issue with the Design
>>> Environment not remembering the open windows from the last session has been
>>> fixed. Not so in R4. Interesting, yes?
>>> 
>>> For me personally, I am not one to complain. I may be naive, but I trust
>>> that the folks working on 4D are doing the best they can. Sure there could
>>> be improvements, but I am one to live with what I got and be patient for
>>> what is yet to come.
>>> 
>>> I understand the frustrations, but that is my 2 cents worth.
>>> 
>>> John
>>> 
>>> 
>>> 
>>> 
>>> 
>>>> On Oct 4, 2017, at 7:21 AM, David Adams via 4D_Tech <
>>> [email protected]> wrote:
>>>> 
>>>>> If you have a bug that you really want fixes:  you need to work with
>>> Tech
>>>> Support.  If you don’t: then it’s just wishful thinking.
>>>> 
>>>> I have done this. It's a bug that 4D should care about *way* more than
>>> me.
>>>> It crashes the server. Easily Submitted to tech support with a demo
>>>> database, etc.
>>>> 
>>>> It is NOT MY FAULT that 4D doesn't fix properly reported bugs. It is NOT
>>>> OUR FAULT. It is their fault.
>>>> 
>>>> I'm getting tired of hearing from people that someone bugs aren't being
>>>> fixed because we're somehow mysteriously doing it wrong. I also
>>> appreciate
>>>> that I'm one of the very people that spit out that line over, and over
>>>> again down the years on this list.
>>>> 
>>>> Here's a list of positions that I can no longer accept on face value:
>>>> 
>>>> "We aren't documenting that because it might change."
>>>> This is silly in the extreme. Every piece of software might change, lots
>>> of
>>>> them say "This might change in a future version." Even 4D says this
>>> clearly
>>>> in their docs. So when you hear that line, it's an excuse for something
>>>> else - who knows what.
>>>> 
>>>> "It isn't Tech Support's job to report bugs."
>>>> Of course it is.
>>>> 
>>>> "You have to <<insert multiple steps here>> to get you bug fixed."
>>>> 1. It's not my bug, it's THEIR bug. They're not doing me a favor.
>>>> 2. Jumping through the hoops makes no particular impact that I can see.
>>>> 
>>>> "Feature requests should be submitted through the appropriate section of
>>>> the forums where there is open voting."
>>>> True. Does this get feature requests implemented? Not as far as I can
>>> tell.
>>>> (Well, I did see one - but it was from Rob and he's got a special
>>>> relationship with 4D.) My cynical interpretation is that the feature
>>>> request forum exists to stop people complaining about missing features.
>>>> 
>>>> Your mileage may vary.
>>>> **********************************************************************
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>>> 
>>> John Baughman
>>> Kailua, Hawaii
>>> (808) 262-0328
>>> [email protected]
>>> 
>>> 
>>> 
>>> 
>>> 
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