Thanks for your help. I haven't went back to Best Buy or communicated by phone
or email yet but I will. What I did after reading your reply was I got a
Norton Bootable Recovery Tool DVD from another Windows 7 computer and ran a
scan based on virus definitions up to 9-20-13 and found no viruses nor anything
else. Then I attempted what you suggested and checked the hard drive. The
test ran for about 5 to 6 hours and found no problems (That doesn't mean
there's nothing wrong with the hard drive but it was a good idea.). I still am
having trouble signing in to the Norton account to get back my Norton 360.
Also I can't get my virus definitions updated on the Norton Internet Security
that came with the computer (The one that shows up after you do a recovery and
offers you a two month free subscription.). Also at times the computer seems
to be running slowly (For example, it was reacting slowly when I attempted to
tell it to check the hard drive.).
--- In A-1-Computer_Tech@yahoogroups.com, Donk <d.knieriem@...> wrote:
>
> The warning error is coming from your hard drive itself - has nothing to
> do with Windows or software. It's a technology built into drives called
> SMART that is supposed to warn you "before" a drive totally fails - thus
> giving you time to back up your important data. So... if the PC is
> under warranty, Best Buy should absolutely install a new drive for you.
> It is NOT a "software issue" as they say.
>
> That said... it's not unheard of for SMART to give a false warning. But
> it's rare. What happens if you press F2, can you boot into windows? If
> so, I would immediately backup all my important data to a thumb drive or
> external hard drive, etc. After that, you have a couple options.
> 1. you can press F10 to enter BIOS setup. There is likely an option
> somewhere in there to disable SMART. Doing so will get rid of the
> "imminent failure" warning at bootup. You can then just carry on as
> usual and wait for the sooner-or-later total death of the drive.
> 2. or you can enter windows and run a test of the drive. Called a
> checkdisk. Start, Computer, right-click the C: drive, choose
> Properties, then the Tools tab. Click "check this disk now". Be sure to
> put a check in the box to "try to fix errors". This will check the
> drive for any bad sectors and try to repair the files. You'll get a
> report at the end telling how many bad sectors were found. It can take
> several hours to run the check - and be warned that often just running
> the check will be the final nail in the drive's coffin if it was
> starting to fail anyway. But if the check fixes the errors you will
> have bought yourself a little more time.
>
> From reading your post... the fact that you had to do a recover, and
> that you are having problems opening programs (Norton), might indicate
> that the drive is already in very bad shape. So the best thing to do -
> if you're under warranty at Best Buy - is be a little more forceful to
> have them give you a new drive - period! Talk to a manager.
> Hard drives fail unpredictably - you could not have done anything wrong
> to cause this - it just happens. So don't let them tell you it's your
> fault.
> Sorry.
> Donk
>
> On 9/27/2013 7:45 PM, seezero@... wrote:
> > I can't get into my Norton account. After I put my email address and
> > password, I get a small window asking about whether I want to show just
> > secure information. Then after I make my choice (It does not matter which
> > choice I make.), I just get a blank page. Can someone please help
> > me?..............
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