The Norton thing just sounds like a problem with their software - not your PC. I would ask them about it. This link might work to either do a live chat or email their support team: https://support.norton.com/sp/en/us/norton-core/current/contact
Glad the disk check found no errors, but... 5 or 6 hours sounds like a little longer than it should have taken. Unless you've got a terabyte drive or bigger. If you still get the SMART error on bootup I would still talk to Best Buy and try to get a new drive under warranty. The running slow thing might just be because you've got a lot of programs running in the background. Go to Start and type MSCONFIG into the search box. This will open the ms config utility. Click the Startup tab. Every item with a check mark starts running at boot and keep running. Too many of these will def slow you down. If you've got a lot - maybe more than 8 or 10 - go here and look each item up to see if it's something you "need" to have running all the time: http://www.sysinfo.org/startuplist.php Just type the item into the search box and it will tell you what it is. Uncheck as many items as you can then reboot and see if the pc is a little peppier. Donk On 9/29/2013 7:12 AM, seez...@att.net wrote: > Thanks for your help. I haven't went back to Best Buy or communicated by > phone or email yet but I will. What I did after reading your reply was I got > a Norton Bootable Recovery Tool DVD from another Windows 7 computer and ran a > scan based on virus definitions up to 9-20-13 and found no viruses nor > anything else. Then I attempted what you suggested and checked the hard > drive. The test ran for about 5 to 6 hours and found no problems (That > doesn't mean there's nothing wrong with the hard drive but it was a good > idea.). I still am having trouble signing in to the Norton account to get > back my Norton 360. Also I can't get my virus definitions updated on the > Norton Internet Security that came with the computer (The one that shows up > after you do a recovery and offers you a two month free subscription.). Also > at times the computer seems to be running slowly (For example, it was > reacting slowly when I attempted to tell it to check the hard drive.). > > --- In A-1-Computer_Tech@yahoogroups.com, Donk <d.knieriem@...> wrote: >> The warning error is coming from your hard drive itself - has nothing to >> do with Windows or software. It's a technology built into drives called >> SMART that is supposed to warn you "before" a drive totally fails - thus >> giving you time to back up your important data. So... if the PC is >> under warranty, Best Buy should absolutely install a new drive for you. >> It is NOT a "software issue" as they say. >> >> That said... it's not unheard of for SMART to give a false warning. But >> it's rare. What happens if you press F2, can you boot into windows? If >> so, I would immediately backup all my important data to a thumb drive or >> external hard drive, etc. After that, you have a couple options. >> 1. you can press F10 to enter BIOS setup. There is likely an option >> somewhere in there to disable SMART. Doing so will get rid of the >> "imminent failure" warning at bootup. You can then just carry on as >> usual and wait for the sooner-or-later total death of the drive. >> 2. or you can enter windows and run a test of the drive. Called a >> checkdisk. Start, Computer, right-click the C: drive, choose >> Properties, then the Tools tab. Click "check this disk now". Be sure to >> put a check in the box to "try to fix errors". This will check the >> drive for any bad sectors and try to repair the files. You'll get a >> report at the end telling how many bad sectors were found. It can take >> several hours to run the check - and be warned that often just running >> the check will be the final nail in the drive's coffin if it was >> starting to fail anyway. But if the check fixes the errors you will >> have bought yourself a little more time. >> >> From reading your post... the fact that you had to do a recover, and >> that you are having problems opening programs (Norton), might indicate >> that the drive is already in very bad shape. So the best thing to do - >> if you're under warranty at Best Buy - is be a little more forceful to >> have them give you a new drive - period! Talk to a manager. >> Hard drives fail unpredictably - you could not have done anything wrong >> to cause this - it just happens. So don't let them tell you it's your >> fault. >> Sorry. >> Donk >> >> On 9/27/2013 7:45 PM, seezero@... wrote: >>> I can't get into my Norton account. After I put my email address and >>> password, I get a small window asking about whether I want to show just >>> secure information. Then after I make my choice (It does not matter which >>> choice I make.), I just get a blank page. Can someone please help >>> me?.............. > > > ------------------------------------ > > If you have any questions or problems with any aspect of this site, please > feel free to contact me directly bi...@optonline.net Please do not post > personal issues directly to the group. > > To unsubscribe from this list, send an email to > a-1-computer_tech-unsubscr...@yahoogroups.com > > Thank you for using A-1 Computer TechYahoo! Groups Links > > > > ------------------------------------ If you have any questions or problems with any aspect of this site, please feel free to contact me directly bi...@optonline.net Please do not post personal issues directly to the group. To unsubscribe from this list, send an email to a-1-computer_tech-unsubscr...@yahoogroups.com Thank you for using A-1 Computer TechYahoo! 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