Hi, in my case with ICICI bank my cheque book has a print remarking cheque of visually impaired person, but its of no use, recently when I went to encash during the time of demonetation, and eventhough I impressed my thumbprint in front of the bank officials, the manager did not allow me to encash my cheque, instead he said me to bring my mother who is as joint name and even when I informed that it is not a joint account for withdrawal and the mode of ac is either or surviver, the manager did not allow me to accept the cheque though I was present there with my father... What humaliations do we till need to suffer ... What is the use of an account held or issue of cheque book issued if it is of no use even at times of emergency... And all these took place in the same branch where the account was opened... ???
On 3/15/17, George Abraham <geo...@eyeway.org> wrote: > I think the only way to resolve this issue is like in the Airlines at the > time of ticket booking they mention that the traveller is blind and needs > assistance. Likewise at the time of account opening, the bank must note > down that the customer is blind. Then if there is a variation in signature, > the client can be called up for verification. -----Original Message----- > From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On Behalf > Of Nupur Jain (????? ???) > Sent: 15 March 2017 11:05 > To: AccessIndia: a list for discussing accessibility and issues concerning > the disabled. > Subject: Re: [AI] About Cheque facility to Customers Using LTI. > > I have got my account in Citi bank and they have never rejected my cheques > as they have given a remark with my name and account in their data base. > Although, the verification happens in the backend, the team working on this > task of verification also have the appropriate data about the customer. > Yes, they always call me before clearing my cheques. > I have tried to use HDFC but failed as they rejected my cheques everytime. > Hence, closed my account with them for their bad service. > > > > -----Original Message----- > From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On Behalf > Of Kotian, H P > Sent: Wednesday, March 15, 2017 10:43 AM > To: AccessIndia: a list for discussing accessibility and issues concerning > the disabled. > Subject: Re: [AI] About Cheque facility to Customers Using LTI. > > Hi Aruni > > Yes, RBI has issued this instructions, however, the ground reality is > different. In the good old days, it was the branch banking era, signature > verification was done in the branches.They were aware of their blind > customers and would do the suitable accomodations. However, it is no more > branch banking and this process is done at the back end and there is total > disconnect with the officials and the customers. As a result there is > increased incidents of cheques getting returned because of signature > mismatch. > > Those using thumb impression, the problem gets enhanced because, it is not > possible by most to verify it on the computer monitor. > The effective solution was to have the computer to do that task. Earlier, > TCS had done some significant work on it. I understand, they have shelved > the project as the present advances in alternative methods like ePayment is > more effective than the paper based instruments. > > I am aware, many would frown at this, butthis is the stark reality. It is > necessary to keep in pace with changing times. Internal processes do differ > from one bank to another. In the interim, if you can find such contacts as > Sweety has suggested, you can take it up. In the long run of course, you > need to take measure to change. > > > Harish Kotian > > > -----Original Message----- > From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On Behalf > Of Aruni Sharma > Sent: Wednesday, March 15, 2017 9:47 AM > To: AccessIndia: a list for discussing accessibility and issues concerning > the disabled. <accessindia@accessindia.org.in> > Subject: Re: [AI] About Cheque facility to Customers Using LTI. > > Hi, Rbi has instructed banks to facilitate the use of all services > including cheque facility. But the convenient argument from the bank side > is that they do not have any LTI verification method. Though I convinced my > bank to issue a cheque book,, they have told me that my cheques will only > be entertained if the signatures match exactly, which is not the case 99% > of times. This has effectively barred me from using cheques for banking > transactions. > Thanks and regards, > > > Thanks and regards, > Dr. Aruni Sharma. > Associate Professor, Dept. of Political Science, JNPG College, Lucknow, > India. > twitter: www.twitter.com/arunisharma > facebook: www.facebook.com/arunisharma > Skype: arunisha...@outlook.com > > > > On 15 March 2017 at 08:33, Amiyo Biswas <am...@bpa.org.in> wrote: > >> Hello, >> >> I was going through the RBI guidelines of 2012. It mentions third >> party cheque, not clearly anything about cheque facility for customers > using LTI. >> Bearer cheques are also called third party cheques. Would someone make >> it clear how an LTI user will use a cheque facility? I have to explain >> to a bank soon. >> >> With best regards, >> Amiyo Biswas >> Cell: 9433464329 >> >> Register at the dedicated AccessIndia list for discussing >> accessibility of mobile phones / Tabs on: >> http://mail.accessindia.org.in/mailman/listinfo/mobile. >> accessindia_accessindia.org.in >> >> >> Search for old postings at: >> http://www.mail-archive.com/accessindia@accessindia.org.in/ >> >> To unsubscribe send a message to >> accessindia-requ...@accessindia.org.in >> with the subject unsubscribe. >> >> To change your subscription to digest mode or make any other changes, >> please visit the list home page at >> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org >> .in >> >> >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking >> of the person sending the mail and AI in no way relates itself to its >> veracity; >> >> 2. 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AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
