In my oppinion, if we're seeking concessions or changes in fare
policies, it might be more effective to reach out to the Railway Board
(Commercial Division) or relevant authorities within the Indian Railways
organization.
IRCTC: As the electronic counter for booking train tickets, IRCTC's
primary function is to facilitate ticket reservations, including
concessional tickets, based on existing rules and policies.
Railway Board (Commercial Division): This entity has the authority to
formulate policies, including those related to concessions and fare
structures.
CRIS (Centre for Railway Information System): CRIS is responsible for
implementing and maintaining the Passenger Reservation System (PRS) and
other railway information systems, following the guidelines and policies
set by the Railway Board.
Bhawani
On 7/21/2025 10:59 AM, Rahul Bhatia wrote:
Hi all,
I have raised concern to IRCTC by their ticket portal,
and got below response how ever i have reverted back to them with
their query with all screen shot I request all please raise 1 query to
their portal if multiple query concern will be raised so they may take
action how ever there is 1 captcha while registering complaint you can
raise query by following link https://equery.irctc.co.in/
this the response that i have received.
Dear Customer,
Please try again to book ticket for Divyangjan quota with follow given
below format of your concession card number
Persons with Disabilities(Divyangjan) card no issued through PRS
counter by Railway.
Format of concession card no is as-(Zone Code) (station code)
(sequence no)
Eg. - NRUMB0124
If you still have problem, Please send us screenshot of error message
& concession card received from Indian Railways along with mention
your user id so that we may pursue the matter.
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