Contact to commercial division, railway board. Only railway board can
formulate a policy for concession in vandebharat trains, then CRIS will
implement it in PRS system.
On 7/25/2025 12:48 PM, Rahul Bhatia wrote:
Hi all, got response from IRCTC there is no concession in Vande Bharat
trains, how ever it was there earlier, pasting message that i have
received. now how to approach railway CRIS officially?
E-Query Support
11:09 AM (1 hour ago)
to me
Dear Customer,
Kindly note that No, there is no fare concession for persons with
disabilities in Vande Bharat trains
Thanks & Regards,
Chintha pavani
Customer Care Executive
www.irctc.co.in <https://www.irctc.co.in/>
------------------------------
On Mon, Jul 21, 2025 at 6:00 PM BHAWANI SHANKAR VERMA
<[email protected]> wrote:
In my oppinion, if we're seeking concessions or changes in fare
policies, it might be more effective to reach out to the Railway
Board (Commercial Division) or relevant authorities within the
Indian Railways organization.
IRCTC: As the electronic counter for booking train tickets,
IRCTC's primary function is to facilitate ticket reservations,
including concessional tickets, based on existing rules and policies.
Railway Board (Commercial Division): This entity has the authority
to formulate policies, including those related to concessions and
fare structures.
CRIS (Centre for Railway Information System): CRIS is responsible
for implementing and maintaining the Passenger Reservation System
(PRS) and other railway information systems, following the
guidelines and policies set by the Railway Board.
Bhawani
On 7/21/2025 10:59 AM, Rahul Bhatia wrote:
Hi all,
I have raised concern to IRCTC by their ticket portal,
and got below response how ever i have reverted back to them with
their query with all screen shot I request all please raise 1
query to their portal if multiple query concern will be raised so
they may take action how ever there is 1 captcha while
registering complaint you can raise query by following link
https://equery.irctc.co.in/
this the response that i have received.
Dear Customer,
Please try again to book ticket for Divyangjan quota with follow
given below format of your concession card number
Persons with Disabilities(Divyangjan) card no issued through PRS
counter by Railway.
Format of concession card no is as-(Zone Code) (station code)
(sequence no)
Eg. - NRUMB0124
If you still have problem, Please send us screenshot of error
message & concession card received from Indian Railways along
with mention your user id so that we may pursue the matter.
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Thanks & Regards
Rahul Bhatia
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