Thank you for responding to my query. I also use the Rail1 app, and when I compare it with IRCTC, I find Rail1 very useful and user-friendly, especially because of its easy navigation while booking tickets. Recently, I’ve started using Rail1 more often. However, I’m facing a small challenge with Rail1. While booking tickets under the general quota, we cannot use our train pass—it only works when booking under the disability quota. On the other hand, the IRCTC app allows us to use the train pass for both general and disability quota bookings. This issue with Rail1 is not an accessibility problem; it seems to be related to the app’s interface. I tried to find the official IRCTC support team email ID to escalate this challenge, but I haven’t been able to find the correct one yet. Do you think it’s possible to raise this concern with the IRCTC support team as an accessibility-related improvement?
Thanks and regards B. Srinivas On Wed, 17 Dec, 2025, 11:26 am sagar Verma, <[email protected]> wrote: > Rail1 is the best solution you can use it? It works like a charm on > Android as well as > > Sent from my Google pixel > > On Wed, Dec 17, 2025, 09:58 Srinivas <[email protected]> wrote: > >> Hi dear group members, >> My name is Srinivasarao Bathula, and I am from Hyderabad. I am a visually >> impaired person, and I have recently joined this group. I am very happy to >> be part of Access India and to learn how to accept challenges and find >> solutions with the support of this community. >> Recently, I have been facing an accessibility issue with the IRCTC >> Android app after its latest update. Earlier, train search results were >> easy to read using TalkBack, as all details were announced in a single >> continuous format. However, after the update, the same information is now >> broken into multiple lines, which makes navigation confusing and >> time-consuming for screen reader users. >> Because of this change, booking or even checking train details has become >> quite difficult for me. >> I would like to know: >> • >> Has anyone else faced similar issues with the IRCTC Android app? >> • >> Are there any workarounds or solutions you are using? >> • >> Have you reported this issue to IRCTC, and did you receive any response? >> >> Thank you so much for your time and support. >> Looking forward to learning from your experiences. >> #Accessibility #IRCTC #TalkBack #AndroidAccessibility >> >> thanks and regards >> B. Srinivas >> >> -- >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the person sending the mail and AI in no way relates itself to its veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the >> mails sent through this mailing list.. >> >> >> Search for old postings at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "AccessIndia" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To view this discussion visit >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CANMopzJ0i_7tPbJVZPz5CMBNm-VKPgjtov%2BSNjHhPTM_OwBzVg%40mail.gmail.com >> <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CANMopzJ0i_7tPbJVZPz5CMBNm-VKPgjtov%2BSNjHhPTM_OwBzVg%40mail.gmail.com?utm_medium=email&utm_source=footer> >> . >> > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CADwy9hd42c3E-xxW1B9g09xENf2-XZK2MgFtfQPu4PezWi27Tw%40mail.gmail.com > <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CADwy9hd42c3E-xxW1B9g09xENf2-XZK2MgFtfQPu4PezWi27Tw%40mail.gmail.com?utm_medium=email&utm_source=footer> > . > -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CANMopzL9aqdEzGXjVEZQLyDiQoFUo1nb8g_jYvXkq2E89uWoPg%40mail.gmail.com.
