Dear friends, As the subject says, avoid as for as possible the lenovo products for their service is the worst I have seen. many of you know the problem myself and other few faced regarding audio issue. now once more they have shown their bad faces. one of the key caps in my keypad got detached and came out without any hard handling and breakage. so I lodged a complaint in the customer care. few days later, the service center people told me that they did not have the keypad of the particular model and they would meet me after getting the new keypad from the company. after waiting for more than 1 month, I called again to the customer care center. they said that it is reported that they had serviced my laptop and the keypad is working fine. I later enquired in the service center and they said that a person named siddu has serviced my laptop. when I argued that nobody came to me, they said that it is a case of breakage and warranty is not covered for such problems and I have to get it serviced by paying.
legal experts in the list please advice me whether I can claim it in the consumer court as I have handled it very carefully and not broken it. it came out due to I think the defect in the joining of the keys to the main unit. when I said the same to the service center, they said that it is impossible as the products get through quality check. friends, if everything is perfect, why do they have service centers and customer care for fault repair? Umesha Search for old postings at: http://www.mail-archive.com/[email protected]/ To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
