Dear Shona Man,
thank you for your advice. I have already lodged a complaint and I am having
the complaint number. it is more than 1 month ago. I do not know the name.
no positive response till now. what shall I do now?
Umesha
----- Original Message -----
From: "Shona Man" <shonam...@gmail.com>
To: <accessindia@accessindia.org.in>
Sent: Saturday, 25 February, 2012 5:22 PM
Subject: Re: [AI] Don't buy Lenovo
I also have same impression of their vurst service support. But now
what is prompt that you have to ask them to change the keyboard, if
they are telling u that its not covered under guarantee then they are
escaping their liability. Mine CD drive was creating the problem and I
laujed complaint then they replaced with a new one.
I would like to to suggest you to lauj a complaint simply with the
issue and wait for their reply. Keep the name of the person and
complaint with you which can be followed up.
Dragging them into consumer foram is better idea but it will take time
and energy.
On 2/25/12, Srikanth Kanuri <srili...@gmail.com> wrote:
i do really know their worse service. i am one of the persons who had
faced hell with them in the past with my friends laptop. i don't even
advise to enemy also. i really prefer Dell for prompt service only.
On 2/24/12, Umesha Economics <umesha....@gmail.com> wrote:
Dear friends,
As the subject says, avoid as for as possible the lenovo products for
their
service is the worst I have seen. many of you know the problem myself
and
other few faced regarding audio issue. now once more they have shown
their
bad faces. one of the key caps in my keypad got detached and came out
without any hard handling and breakage. so I lodged a complaint in the
customer care. few days later, the service center people told me that
they
did not have the keypad of the particular model and they would meet me
after
getting the new keypad from the company. after waiting for more than 1
month, I called again to the customer care center. they said that it is
reported that they had serviced my laptop and the keypad is working
fine.
I
later enquired in the service center and they said that a person named
siddu
has serviced my laptop. when I argued that nobody came to me, they said
that
it is a case of breakage and warranty is not covered for such problems
and
I
have to get it serviced by paying.
legal experts in the list please advice me whether I can claim it in the
consumer court as I have handled it very carefully and not broken it. it
came out due to I think the defect in the joining of the keys to the
main
unit. when I said the same to the service center, they said that it is
impossible as the products get through quality check. friends, if
everything
is perfect, why do they have service centers and customer care for fault
repair?
Umesha
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--
LL.M candidate
at Faculty of Law in University of Delhi
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