No kidding on the stock issue but it’s also about how long it takes to get equipment from distributors. We buy tons off Amazon in small quantities because I can get it in 24-48 guaranteed versus not know what warehouse distributor X is shipping from and it’s guaranteed to be in stock if it’s on the website. We have distributors with who can’t even tell me if they have something in stock when I order. They don’t even know until they try to ship it which then may waste a day or two. Throw in the extra day or 2 if something is shipped out of a different warehouse with longer ship times and I don’t have 5 days waiting for stuff. If this is an issue with warranty’s on Amazon purchases, then it’s going to be a huge issue for us.
Rory From: AF [mailto:[email protected]] On Behalf Of Tim Cailloux Sent: Sunday, August 26, 2018 9:49 AM To: AnimalFarm Microwave Users Group Subject: Re: [AFMUG] Faster Ubiquiti RMA Process Yeah; in a pinch I go for Amazon fulfillment product sold by Pasadena or FlyTec because they’re authorized resellers. Ingram gave me ETAs of November 1 for product, and it’s hard to run a business with that kind of delay, or to bring it in inventory and then get punished by a customer because their unit sat on my shelf for 6 months. I dont want to eat half the warranty period when it’s stocked on my shelf before it’s deployed. When I want it in stock, it is for my own business needs as an integrator. My customers would laugh at me and find someone else if I told them it’s 6 months for product availability. I can appreciate why they’re asking, but is there that much greymarket sold in the US? Tim On Sun, Aug 26, 2018 at 11:15 AM Mike Hammett <[email protected]<mailto:[email protected]>> wrote: Some Amazon sellers are authorized distributors. I think if UBNT is going to start worrying about supply chain integrity, they ought to start making sure the supply chain is stocked. ----- Mike Hammett Intelligent Computing Solutions<http://www.ics-il.com/> [http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/ICSIL>[http://www.ics-il.com/images/googleicon.png]<https://plus.google.com/+IntelligentComputingSolutionsDeKalb>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/intelligent-computing-solutions>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/ICSIL> Midwest Internet Exchange<http://www.midwest-ix.com/> [http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/mdwestix>[http://www.ics-il.com/images/linkedinicon.png]<https://www.linkedin.com/company/midwest-internet-exchange>[http://www.ics-il.com/images/twittericon.png]<https://twitter.com/mdwestix> The Brothers WISP<http://www.thebrotherswisp.com/> [http://www.ics-il.com/images/fbicon.png]<https://www.facebook.com/thebrotherswisp>[http://www.ics-il.com/images/youtubeicon.png] <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> ________________________________ From: "Tim Cailloux" <[email protected]<mailto:[email protected]>> To: "Animal Farm Mailing List" <[email protected]<mailto:[email protected]>> Sent: Sunday, August 26, 2018 10:02:08 AM Subject: [AFMUG] Faster Ubiquiti RMA Process Is there a faster way to submit RMAs to Ubiquiti than the (slow) rma.ubnt.com<http://rma.ubnt.com> site? I batch RMAs to do monthly/quarterly, and it takes much longer through than previously now that it seemingly has to look up every single MAC. It just took 40 minutes to do 5 devices. (Also, they claim to only accept RMAs from official distributors and resellers, so FYI on those Amazon purchases from "nebulous" resellers. I know I've had to do that occasionally when I'm out of stock and Baltic/Ingram don't have any inventory, which seems to happen all the time...) tim -- Tim Cailloux Southern Internet -- Locally Owned and Operated [email protected]<mailto:[email protected]> (404) 406-9911 -- AF mailing list [email protected]<mailto:[email protected]> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list [email protected]<mailto:[email protected]> http://af.afmug.com/mailman/listinfo/<http://af.afmug.com/mailman/listinfo/af_af.afmug.com> -- Tim Cailloux Southern Internet -- Locally Owned and Operated [email protected]<mailto:[email protected]> (404) 406-9911
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