You know this availability affects their bottom line and being a publicly traded company, well. I know at one point ubnt said the distos did not order enough inventory and they'd stock their own US store. The store is there - but is it stocked? i have ordered a few radios from the store but usually we have enough inventory...
----- Original Message ----- From: Rory Conaway To: AnimalFarm Microwave Users Group Sent: Sunday, August 26, 2018 12:43 PM Subject: Re: [AFMUG] Faster Ubiquiti RMA Process No kidding on the stock issue but it’s also about how long it takes to get equipment from distributors. We buy tons off Amazon in small quantities because I can get it in 24-48 guaranteed versus not know what warehouse distributor X is shipping from and it’s guaranteed to be in stock if it’s on the website. We have distributors with who can’t even tell me if they have something in stock when I order. They don’t even know until they try to ship it which then may waste a day or two. Throw in the extra day or 2 if something is shipped out of a different warehouse with longer ship times and I don’t have 5 days waiting for stuff. If this is an issue with warranty’s on Amazon purchases, then it’s going to be a huge issue for us. Rory From: AF [mailto:[email protected]] On Behalf Of Tim Cailloux Sent: Sunday, August 26, 2018 9:49 AM To: AnimalFarm Microwave Users Group Subject: Re: [AFMUG] Faster Ubiquiti RMA Process Yeah; in a pinch I go for Amazon fulfillment product sold by Pasadena or FlyTec because they’re authorized resellers. Ingram gave me ETAs of November 1 for product, and it’s hard to run a business with that kind of delay, or to bring it in inventory and then get punished by a customer because their unit sat on my shelf for 6 months. I dont want to eat half the warranty period when it’s stocked on my shelf before it’s deployed. When I want it in stock, it is for my own business needs as an integrator. My customers would laugh at me and find someone else if I told them it’s 6 months for product availability. I can appreciate why they’re asking, but is there that much greymarket sold in the US? Tim On Sun, Aug 26, 2018 at 11:15 AM Mike Hammett <[email protected]> wrote: Some Amazon sellers are authorized distributors. I think if UBNT is going to start worrying about supply chain integrity, they ought to start making sure the supply chain is stocked. ----- Mike Hammett Intelligent Computing Solutions Midwest Internet Exchange The Brothers WISP ---------------------------------------------------------------------------- From: "Tim Cailloux" <[email protected]> To: "Animal Farm Mailing List" <[email protected]> Sent: Sunday, August 26, 2018 10:02:08 AM Subject: [AFMUG] Faster Ubiquiti RMA Process Is there a faster way to submit RMAs to Ubiquiti than the (slow) rma.ubnt.com site? I batch RMAs to do monthly/quarterly, and it takes much longer through than previously now that it seemingly has to look up every single MAC. It just took 40 minutes to do 5 devices. (Also, they claim to only accept RMAs from official distributors and resellers, so FYI on those Amazon purchases from "nebulous" resellers. I know I've had to do that occasionally when I'm out of stock and Baltic/Ingram don't have any inventory, which seems to happen all the time...) tim -- Tim Cailloux Southern Internet -- Locally Owned and Operated [email protected] (404) 406-9911 -- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/ -- Tim Cailloux Southern Internet -- Locally Owned and Operated [email protected] (404) 406-9911 ------------------------------------------------------------------------------ -- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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