I've got a number but I haven't opted in customers or got anything moving yet.
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Wed, Aug 29, 2018 at 9:03 AM, Kurt Fankhauser <[email protected]> wrote: > Josh are you using Twilio? I am thinking about integrating it with my > powercode billing server myself > > On Tue, Aug 28, 2018 at 2:42 PM Josh Luthman <[email protected]> > wrote: > >> Powercode uses Twilio for SMS. I don't see why you should avoid it, it's >> another medium to connect with customers. >> >> As far as customers calling you direct personally I just ignore it and >> handle it when I'm done fixing stuff. If they want an urgent answer they >> can call the main office. I would start with a voicemail message saying >> you'll get back when you can buy for any service issues it is best to call >> the office. >> >> Protip: outgoing outage message when people call in so they know and >> hang up before talking to anyone >> >> >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> On Tue, Aug 28, 2018 at 11:45 AM, Kurt Fankhauser < >> [email protected]> wrote: >> >>> I have had the same personal cell number for almost 10 years now and >>> because of things like me calling a client while on the road and them >>> saving my number I have a boatload of them that are always texting/calling >>> it whenever they have an issue. Its really annoying since I have hired an >>> office assistant and I am paying them to answer calls now. I had an outage >>> a month ago and probably had 20 of the same message from numbers I did not >>> know who they were all asking if the internet was down. I am considering >>> changing my personal cell number now and keeping the old one and just >>> having it forward to the office number and maybe get some sort of text auto >>> reply set up on it to send a message back whenever anyone texts it saying >>> that this is an auto response, for support issues please call the office >>> number at xxx-xxx-xxxx. Then when I get my new number I now have a VOIP app >>> that can call out from the cell and make it appear like the office number >>> so this issue doesn't happen again. >>> >>> The only downfall to this is there are a lot of important contacts i >>> have that have the cell number that I do need to be in contact with for >>> emergency situations. And is anyone doing any sort of SMS messaging for >>> customer service? Or should that be avoided? >>> >>> -- >>> AF mailing list >>> [email protected] >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >>> >> -- >> AF mailing list >> [email protected] >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > >
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