Josh are you using Twilio? I am thinking about integrating it with my powercode billing server myself
On Tue, Aug 28, 2018 at 2:42 PM Josh Luthman <[email protected]> wrote: > Powercode uses Twilio for SMS. I don't see why you should avoid it, it's > another medium to connect with customers. > > As far as customers calling you direct personally I just ignore it and > handle it when I'm done fixing stuff. If they want an urgent answer they > can call the main office. I would start with a voicemail message saying > you'll get back when you can buy for any service issues it is best to call > the office. > > Protip: outgoing outage message when people call in so they know and hang > up before talking to anyone > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > On Tue, Aug 28, 2018 at 11:45 AM, Kurt Fankhauser < > [email protected]> wrote: > >> I have had the same personal cell number for almost 10 years now and >> because of things like me calling a client while on the road and them >> saving my number I have a boatload of them that are always texting/calling >> it whenever they have an issue. Its really annoying since I have hired an >> office assistant and I am paying them to answer calls now. I had an outage >> a month ago and probably had 20 of the same message from numbers I did not >> know who they were all asking if the internet was down. I am considering >> changing my personal cell number now and keeping the old one and just >> having it forward to the office number and maybe get some sort of text auto >> reply set up on it to send a message back whenever anyone texts it saying >> that this is an auto response, for support issues please call the office >> number at xxx-xxx-xxxx. Then when I get my new number I now have a VOIP app >> that can call out from the cell and make it appear like the office number >> so this issue doesn't happen again. >> >> The only downfall to this is there are a lot of important contacts i have >> that have the cell number that I do need to be in contact with for >> emergency situations. And is anyone doing any sort of SMS messaging for >> customer service? Or should that be avoided? >> >> -- >> AF mailing list >> [email protected] >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> >> > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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