One other thing - I use Google Voice - it's free - and you can dial a number on it. Google Voice will then call your cell number and then call the customer so the customer only ever sees the Google Voice number for you. You can text over it too. I NEVER answer a Google Voice call . . . VM only . . .
Dave On Wed, Aug 29, 2018 at 9:16 AM David Hannum <[email protected]> wrote: > > At one time, half of Meigs County Ohio had my cell number - made the > mistake of putting it on my business cards. Everyone thought they had > a Bat phone - had to stop taking calls. I put a message on there that > directed folks to our office number if they had issues. If they had a > personal message, go ahead and leave that. (Amazing how personal > some folks can get when their Internet is down). Anyway, after about > 5 years, I no longer get messages from customers on my phone - except > for an elite few who NEVER throw anything away . . . > > Dave Hannum > New Era Broadband > On Wed, Aug 29, 2018 at 9:05 AM Kurt Fankhauser > <[email protected]> wrote: > > > > Josh are you using Twilio? I am thinking about integrating it with my > > powercode billing server myself > > > > On Tue, Aug 28, 2018 at 2:42 PM Josh Luthman <[email protected]> > > wrote: > >> > >> Powercode uses Twilio for SMS. I don't see why you should avoid it, it's > >> another medium to connect with customers. > >> > >> As far as customers calling you direct personally I just ignore it and > >> handle it when I'm done fixing stuff. If they want an urgent answer they > >> can call the main office. I would start with a voicemail message saying > >> you'll get back when you can buy for any service issues it is best to call > >> the office. > >> > >> Protip: outgoing outage message when people call in so they know and hang > >> up before talking to anyone > >> > >> > >> Josh Luthman > >> Office: 937-552-2340 > >> Direct: 937-552-2343 > >> 1100 Wayne St > >> Suite 1337 > >> Troy, OH 45373 > >> > >> On Tue, Aug 28, 2018 at 11:45 AM, Kurt Fankhauser > >> <[email protected]> wrote: > >>> > >>> I have had the same personal cell number for almost 10 years now and > >>> because of things like me calling a client while on the road and them > >>> saving my number I have a boatload of them that are always > >>> texting/calling it whenever they have an issue. Its really annoying since > >>> I have hired an office assistant and I am paying them to answer calls > >>> now. I had an outage a month ago and probably had 20 of the same message > >>> from numbers I did not know who they were all asking if the internet was > >>> down. I am considering changing my personal cell number now and keeping > >>> the old one and just having it forward to the office number and maybe get > >>> some sort of text auto reply set up on it to send a message back whenever > >>> anyone texts it saying that this is an auto response, for support issues > >>> please call the office number at xxx-xxx-xxxx. Then when I get my new > >>> number I now have a VOIP app that can call out from the cell and make it > >>> appear like the office number so this issue doesn't happen again. > >>> > >>> The only downfall to this is there are a lot of important contacts i have > >>> that have the cell number that I do need to be in contact with for > >>> emergency situations. And is anyone doing any sort of SMS messaging for > >>> customer service? Or should that be avoided? > >>> > >>> -- > >>> AF mailing list > >>> [email protected] > >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com > >>> > >> > >> -- > >> AF mailing list > >> [email protected] > >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > > > -- > > AF mailing list > > [email protected] > > http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com
