Why wouldn't you get a different cell number and port your old cell number over to your office?
From: AF [mailto:[email protected]] On Behalf Of David Hannum Sent: Wednesday, August 29, 2018 8:17 AM To: [email protected] Subject: Re: [AFMUG] Customers wont stop texting personal cell At one time, half of Meigs County Ohio had my cell number - made the mistake of putting it on my business cards. Everyone thought they had a Bat phone - had to stop taking calls. I put a message on there that directed folks to our office number if they had issues. If they had a personal message, go ahead and leave that. (Amazing how personal some folks can get when their Internet is down). Anyway, after about 5 years, I no longer get messages from customers on my phone - except for an elite few who NEVER throw anything away . . . Dave Hannum New Era Broadband On Wed, Aug 29, 2018 at 9:05 AM Kurt Fankhauser <[email protected]><mailto:[email protected]%3e> wrote: > > Josh are you using Twilio? I am thinking about integrating it with my > powercode billing server myself > > On Tue, Aug 28, 2018 at 2:42 PM Josh Luthman > <[email protected]><mailto:[email protected]%3e> wrote: >> >> Powercode uses Twilio for SMS. I don't see why you should avoid it, it's >> another medium to connect with customers. >> >> As far as customers calling you direct personally I just ignore it and >> handle it when I'm done fixing stuff. If they want an urgent answer they can >> call the main office. I would start with a voicemail message saying you'll >> get back when you can buy for any service issues it is best to call the >> office. >> >> Protip: outgoing outage message when people call in so they know and hang up >> before talking to anyone >> >> >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> On Tue, Aug 28, 2018 at 11:45 AM, Kurt Fankhauser >> <[email protected]><mailto:[email protected]%3e> wrote: >>> >>> I have had the same personal cell number for almost 10 years now and >>> because of things like me calling a client while on the road and them >>> saving my number I have a boatload of them that are always texting/calling >>> it whenever they have an issue. Its really annoying since I have hired an >>> office assistant and I am paying them to answer calls now. I had an outage >>> a month ago and probably had 20 of the same message from numbers I did not >>> know who they were all asking if the internet was down. I am considering >>> changing my personal cell number now and keeping the old one and just >>> having it forward to the office number and maybe get some sort of text auto >>> reply set up on it to send a message back whenever anyone texts it saying >>> that this is an auto response, for support issues please call the office >>> number at xxx-xxx-xxxx. Then when I get my new number I now have a VOIP app >>> that can call out from the cell and make it appear like the office number >>> so this issue doesn't happen again. >>> >>> The only downfall to this is there are a lot of important contacts i have >>> that have the cell number that I do need to be in contact with for >>> emergency situations. And is anyone doing any sort of SMS messaging for >>> customer service? Or should that be avoided? >>> >>> -- >>> AF mailing list >>> [email protected]<mailto:[email protected]> >>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >>> >> >> -- >> AF mailing list >> [email protected]<mailto:[email protected]> >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > [email protected]<mailto:[email protected]> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list [email protected]<mailto:[email protected]> http://af.afmug.com/mailman/listinfo/af_af.afmug.com ________________________________ Total Control Panel Login<https://asp.reflexion.net/login?domain=litewire.net> To: [email protected]<https://asp.reflexion.net/address-properties?aID=242260993&domain=litewire.net> From: [email protected]<mailto:[email protected]> You received this message because the domain afmug.com is on your allow list.
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