Powercode uses Twilio for SMS. I don't see why you should avoid it, it's another medium to connect with customers.
As far as customers calling you direct personally I just ignore it and handle it when I'm done fixing stuff. If they want an urgent answer they can call the main office. I would start with a voicemail message saying you'll get back when you can buy for any service issues it is best to call the office. Protip: outgoing outage message when people call in so they know and hang up before talking to anyone Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Aug 28, 2018 at 11:45 AM, Kurt Fankhauser <[email protected]> wrote: > I have had the same personal cell number for almost 10 years now and > because of things like me calling a client while on the road and them > saving my number I have a boatload of them that are always texting/calling > it whenever they have an issue. Its really annoying since I have hired an > office assistant and I am paying them to answer calls now. I had an outage > a month ago and probably had 20 of the same message from numbers I did not > know who they were all asking if the internet was down. I am considering > changing my personal cell number now and keeping the old one and just > having it forward to the office number and maybe get some sort of text auto > reply set up on it to send a message back whenever anyone texts it saying > that this is an auto response, for support issues please call the office > number at xxx-xxx-xxxx. Then when I get my new number I now have a VOIP app > that can call out from the cell and make it appear like the office number > so this issue doesn't happen again. > > The only downfall to this is there are a lot of important contacts i have > that have the cell number that I do need to be in contact with for > emergency situations. And is anyone doing any sort of SMS messaging for > customer service? Or should that be avoided? > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > >
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