We have a customer whose demands dont meet our capabilities, we did try to get them what they wanted, but theyre on one of the ends of our network and there is simply inherent latency there until we build that leg out in 11ghz this summer.
We have decided to part ways, we would prefer amicably, but they said they are filing an FCC complaint. Thats fine, I dont have any issue with it. Im just curious what the process is there, we have documented all that we did, I would just prefer to have my ducks lined up. Is it like a BBB complaint where they complain, you respond with documentation, etc?
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