Well, they could have complained about a Net Neutrality violation, but that’s history. Maybe they could complain you didn’t offer them a 24 hour battery backup option for their VoIP. Or that you weren’t transparent enough, but Steve is nothing if not transparent.
From: AF <af-boun...@af.afmug.com> On Behalf Of Lewis Bergman Sent: Friday, February 22, 2019 3:57 PM To: AnimalFarm Microwave Users Group <af@af.afmug.com> Subject: Re: [AFMUG] Consumer FCC complaint I wouldn't think they have a right to file a formal complaint. No regulation, nothing to hold you in violation of. On Fri, Feb 22, 2019, 12:17 PM Ken Hohhof <af...@kwisp.com <mailto:af...@kwisp.com> > wrote: Informal or formal complaint? Informal complaint basically the FCC forwards to the ISP who sends a response to the customer with a copy to the FCC at which point the FCC feels their job is done. So if you have already sent them a response, a complaint may just get them another copy of it. Now, if they really want to file a formal complaint: Complaints filed through the Consumer Complaint Center are categorized as "informal" complaints. There is no fee for filing an informal complaint. If you are not satisfied with the response to your informal complaint, you can file a "formal" complaint. Your formal complaint must be filed within six months of the date of the response to your informal complaint. The current fee for filing a formal complaint is $235.00, but it is subject to change. Formal complaint proceedings are similar to court proceedings. Each party must comply with specific procedural rules, appear before the FCC and file documents that address legal issues. Parties filing formal complaints usually are represented by lawyers or experts in communications law and the FCC's procedural rules. No attorneys fees may be awarded. Complete information on how to file formal complaints can be found in sections 1.720 through 1.740 of the FCC's rules, located at 47 C.F.R. §§ 1.720 – 1.740. From: AF <af-boun...@af.afmug.com <mailto:af-boun...@af.afmug.com> > On Behalf Of ch...@wbmfg.com <mailto:ch...@wbmfg.com> Sent: Friday, February 22, 2019 11:41 AM To: AnimalFarm Microwave Users Group <af@af.afmug.com <mailto:af@af.afmug.com> > Subject: Re: [AFMUG] Consumer FCC complaint Since you are an unregulated entity, I would not worry about anything. If you were the ILEC then you might have to file an answer. If the FCC sends something, make sure to respond. From: Steve Jones Sent: Friday, February 22, 2019 10:35 AM To: AnimalFarm Microwave Users Group Subject: [AFMUG] Consumer FCC complaint We have a customer whose demands dont meet our capabilities, we did try to get them what they wanted, but theyre on one of the ends of our network and there is simply inherent latency there until we build that leg out in 11ghz this summer. We have decided to part ways, we would prefer amicably, but they said they are filing an FCC complaint. Thats fine, I dont have any issue with it. Im just curious what the process is there, we have documented all that we did, I would just prefer to have my ducks lined up. Is it like a BBB complaint where they complain, you respond with documentation, etc? _____ -- AF mailing list AF@af.afmug.com <mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com <mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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