I wouldn't think they have a right to file a formal complaint. No regulation, nothing to hold you in violation of.
On Fri, Feb 22, 2019, 12:17 PM Ken Hohhof <[email protected]> wrote: > Informal or formal complaint? Informal complaint basically the FCC > forwards to the ISP who sends a response to the customer with a copy to the > FCC at which point the FCC feels their job is done. So if you have already > sent them a response, a complaint may just get them another copy of it. > > > > Now, if they really want to file a formal complaint: > > > > Complaints filed through the Consumer Complaint Center are categorized as > "informal" complaints. There is no fee for filing an informal complaint. > > If you are not satisfied with the response to your informal complaint, you > can file a "formal" complaint. Your formal complaint must be filed within > six months of the date of the response to your informal complaint. The > current fee for filing a formal complaint is $235.00, but it is subject to > change. > > Formal complaint proceedings are similar to court proceedings. Each party > must comply with specific procedural rules, appear before the FCC and file > documents that address legal issues. Parties filing formal complaints > usually are represented by lawyers or experts in communications law and the > FCC's procedural rules. No attorneys fees may be awarded. > > Complete information on how to file formal complaints can be found in > sections 1.720 through 1.740 of the FCC's rules, located at 47 C.F.R. §§ > 1.720 – 1.740. > > > > > > *From:* AF <[email protected]> *On Behalf Of *[email protected] > *Sent:* Friday, February 22, 2019 11:41 AM > *To:* AnimalFarm Microwave Users Group <[email protected]> > *Subject:* Re: [AFMUG] Consumer FCC complaint > > > > Since you are an unregulated entity, I would not worry about anything. > > If you were the ILEC then you might have to file an answer. > > > > If the FCC sends something, make sure to respond. > > > > > > *From:* Steve Jones > > *Sent:* Friday, February 22, 2019 10:35 AM > > *To:* AnimalFarm Microwave Users Group > > *Subject:* [AFMUG] Consumer FCC complaint > > > > We have a customer whose demands dont meet our capabilities, we did try to > get them what they wanted, but theyre on one of the ends of our network and > there is simply inherent latency there until we build that leg out in 11ghz > this summer. > > > > We have decided to part ways, we would prefer amicably, but they said they > are filing an FCC complaint. Thats fine, I dont have any issue with it. > > > > Im just curious what the process is there, we have documented all that we > did, I would just prefer to have my ducks lined up. > > > > Is it like a BBB complaint where they complain, you respond with > documentation, etc? > ------------------------------ > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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