https://consumercomplaints.fcc.gov/hc/en-us/articles/205082880-Filing-a-Complaint-Questions-and-Answers#question_2
 




https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=38824 




----- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 




----- Original Message -----

From: "Steve Jones" <[email protected]> 
To: "AnimalFarm Microwave Users Group" <[email protected]> 
Sent: Friday, February 22, 2019 11:35:47 AM 
Subject: [AFMUG] Consumer FCC complaint 


We have a customer whose demands dont meet our capabilities, we did try to get 
them what they wanted, but theyre on one of the ends of our network and there 
is simply inherent latency there until we build that leg out in 11ghz this 
summer. 


We have decided to part ways, we would prefer amicably, but they said they are 
filing an FCC complaint. Thats fine, I dont have any issue with it. 


Im just curious what the process is there, we have documented all that we did, 
I would just prefer to have my ducks lined up. 


Is it like a BBB complaint where they complain, you respond with documentation, 
etc? 
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