WiFi to the TV send like a waste. The TV never moves. Why not run a damn cable? I never have issues like this when the TV is hardwired.
On Sat, Nov 2, 2019, 7:53 AM Ken Hohhof <[email protected]> wrote: > Does the hive mind have any suggestions for troubleshooting complaints > like “my LG smart TV can’t connect to Amazon Prime in the evening, it says > to contact my ISP”? Not an insufficient speed error, a cannot connect to > the service error. Yet the TV is connected to their WiFi, and its local IP > address can be pinged just fine from the router. > > > > Let’s say their connection checks out totally OK, and even though the only > thing they do on the Internet is watch Amazon Prime (because it’s > essentially free), we get them to check some other stuff like going to > Google from their phone or running a Netflix speedtest at fast.com and > that seems OK also. > > > > If everything else seems OK, it seems like a pointless adventure of reset > your router, reset your TV, update the apps on your TV, try some other > streaming service like Netflix or Hulu, oh you don’t have subscriptions. > Do you get sucked into that, or just say call the TV manufacturer, call > Amazon Prime? They are just going to say call your ISP. I’m tempted to > say there are dozens of streaming services, if Amazon Prime isn’t working > for you, switch to Netflix, Hulu, etc. I know at one time people would > have trouble with their early Samsung smart TVs and I would tell them to > call a computer guy who would tell them their router and TV were > incompatible and sell them a new router. So it’s not ALWAYS your ISP’s > fault. > > > > At least with a website that’s not working, you can do pings and > traceroutes to its IP address. I have no idea how to check reachability, > packet loss, latency, etc. to Amazon Prime. > > > > And if people complain about rebuffering or video quality there is a TCP > connection we can torch and figure out where the traffic is going. How do > you troubleshoot with a TV? > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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