99% of what customers do can be explained by (a) people are cheap or (b) people are lazy.
From: AF <[email protected]> On Behalf Of Lewis Bergman Sent: Saturday, November 2, 2019 7:58 AM To: AnimalFarm Microwave Users Group <[email protected]> Subject: Re: [AFMUG] troubleshooting smart TV complaints? WiFi to the TV send like a waste. The TV never moves. Why not run a damn cable? I never have issues like this when the TV is hardwired. On Sat, Nov 2, 2019, 7:53 AM Ken Hohhof <[email protected] <mailto:[email protected]> > wrote: Does the hive mind have any suggestions for troubleshooting complaints like “my LG smart TV can’t connect to Amazon Prime in the evening, it says to contact my ISP”? Not an insufficient speed error, a cannot connect to the service error. Yet the TV is connected to their WiFi, and its local IP address can be pinged just fine from the router. Let’s say their connection checks out totally OK, and even though the only thing they do on the Internet is watch Amazon Prime (because it’s essentially free), we get them to check some other stuff like going to Google from their phone or running a Netflix speedtest at fast.com <http://fast.com> and that seems OK also. If everything else seems OK, it seems like a pointless adventure of reset your router, reset your TV, update the apps on your TV, try some other streaming service like Netflix or Hulu, oh you don’t have subscriptions. Do you get sucked into that, or just say call the TV manufacturer, call Amazon Prime? They are just going to say call your ISP. I’m tempted to say there are dozens of streaming services, if Amazon Prime isn’t working for you, switch to Netflix, Hulu, etc. I know at one time people would have trouble with their early Samsung smart TVs and I would tell them to call a computer guy who would tell them their router and TV were incompatible and sell them a new router. So it’s not ALWAYS your ISP’s fault. At least with a website that’s not working, you can do pings and traceroutes to its IP address. I have no idea how to check reachability, packet loss, latency, etc. to Amazon Prime. And if people complain about rebuffering or video quality there is a TCP connection we can torch and figure out where the traffic is going. How do you troubleshoot with a TV? -- AF mailing list [email protected] <mailto:[email protected]> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
-- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com
