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Smart TV hardware sucks. The display is fine but the CPU, software, and wifi antenna are cheap and poor performers. They also only get updates for the first year or two while Roku gets updates for 7 years usually.
In most cases, we recommend the customer purchase a roku stick or better and plug it into their TV and only use that instead of what is built-in. This solves the issues 90% of the time it seems.
Roku or any other streaming device with quad core processors and dual-band wifi will always work better than the TV itself since they're purpose built for streaming. The TVs are built only to display content and the smart stuff is their 2nd priority so it doesn't get enough attention.
On Sat, Nov 2, 2019, 1:54 PM <[email protected]> wrote:
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My cheap ROKU only does wifi. The more expensive one has a heavy remote and seems to have ethernet issues. I was always a proponent of ethernet to anything not moving but I am as lazy as everyone else now.
From: Ken Hohhof
Sent: Saturday, November 2, 2019 1:08 PM
To: 'AnimalFarm Microwave Users Group'
Subject: Re: [AFMUG] troubleshooting smart TV complaints?
99% of what customers do can be explained by (a) people are cheap or (b) people are lazy.
From: AF <[email protected]> On Behalf Of Lewis Bergman
Sent: Saturday, November 2, 2019 7:58 AM
To: AnimalFarm Microwave Users Group <[email protected]>
Subject: Re: [AFMUG] troubleshooting smart TV complaints?
WiFi to the TV send like a waste. The TV never moves. Why not run a damn cable? I never have issues like this when the TV is hardwired.
On Sat, Nov 2, 2019, 7:53 AM Ken Hohhof <[email protected]> wrote:
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Does the hive mind have any suggestions for troubleshooting complaints like “my LG smart TV can’t connect to Amazon Prime in the evening, it says to contact my ISP”? Not an insufficient speed error, a cannot connect to the service error. Yet the TV is connected to their WiFi, and its local IP address can be pinged just fine from the router.
Let’s say their connection checks out totally OK, and even though the only thing they do on the Internet is watch Amazon Prime (because it’s essentially free), we get them to check some other stuff like going to Google from their phone or running a Netflix speedtest at fast.com and that seems OK also.
If everything else seems OK, it seems like a pointless adventure of reset your router, reset your TV, update the apps on your TV, try some other streaming service like Netflix or Hulu, oh you don’t have subscriptions. Do you get sucked into that, or just say call the TV manufacturer, call Amazon Prime? They are just going to say call your ISP. I’m tempted to say there are dozens of streaming services, if Amazon Prime isn’t working for you, switch to Netflix, Hulu, etc. I know at one time people would have trouble with their early Samsung smart TVs and I would tell them to call a computer guy who would tell them their router and TV were incompatible and sell them a new router. So it’s not ALWAYS your ISP’s fault.
At least with a website that’s not working, you can do pings and traceroutes to its IP address. I have no idea how to check reachability, packet loss, latency, etc. to Amazon Prime.
And if people complain about rebuffering or video quality there is a TCP connection we can torch and figure out where the traffic is going. How do you troubleshoot with a TV?
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