I've had several customers call with new Netgear Nighthawk routers R7000 series and the only instructions that come with them is to download an app to your phone. The user manual on the Netgear website says to do it the same as always, connect to the WiFi and browse to www.routerlogin.net <http://www.routerlogin.net> . Customers try that and the page cannot be displayed. I've been unable to figure it out over the phone, I tell them to call Netgear support, usually they end up taking it back to the store and getting something like a Belkon/Linksys.
Is this something stupid like force HTTPS or use a different browser or clear the cache? Shouldn't be this hard. Do you really have to use the app on your phone? They say that doesn't work either.
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