I've seen a lot of phones/tablets refuse to browse to routerlogin.net since
they detect it as a redirected URL.  I tell people to either plug a windows
machine into the LAN port, or get the app.

On Sun, Feb 2, 2020 at 8:04 PM Ken Hohhof <[email protected]> wrote:

> I’ve had several customers call with new Netgear Nighthawk routers R7000
> series and the only instructions that come with them is to download an app
> to your phone.  The user manual on the Netgear website says to do it the
> same as always, connect to the WiFi and browse to www.routerlogin.net.
> Customers try that and the page cannot be displayed.  I’ve been unable to
> figure it out over the phone, I tell them to call Netgear support, usually
> they end up taking it back to the store and getting something like a
> Belkon/Linksys.
>
>
>
> Is this something stupid like force HTTPS or use a different browser or
> clear the cache?  Shouldn’t be this hard.
>
>
>
> Do you really have to use the app on your phone?  They say that doesn’t
> work either.
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