This video is a decent explanation. It's important to explain to the customer that her kids computer has been infected and is part of the attacker network. Explain that one or more of her homes computers or devices has been hit with the virus that causes her home internet connection to be the villain through one of the devices.
https://www.youtube.com/watch?v=ilhGh9CEIwM Thank you, Brian Webster www.wirelessmapping.com -----Original Message----- From: AF [mailto:[email protected]] On Behalf Of [email protected] Sent: Thursday, September 17, 2020 8:00 PM To: AnimalFarm Microwave Users Group Subject: Re: [AFMUG] How do you explain a DDOS? The traffic is so huge it has spilled out into all of the internet in this area. If it gets worse you could see a regional internet blackout. -----Original Message----- From: Mark Radabaugh Sent: Thursday, September 17, 2020 5:55 PM To: AnimalFarm Microwave Users Group Subject: Re: [AFMUG] How do you explain a DDOS? The analogy that I used recently was: The attack has all the sophistication of someone putting up road closed & detour signs to direct a major expressway down your driveway. Nothing was compromised, but your driveway isn’t big enough for all the traffic. Mark > On Sep 17, 2020, at 7:03 PM, Nate Burke <[email protected]> wrote: > > Just tried to explain to a working mother, while she was at work, with > multiple kids at home, how a DDOS works, and why I had to shut her > Internet off. My examples of how a DDOS affects the upstream circuits, > apparently were really bad, and now she think that she's 'sharing' her > internet with all her neighbors, and 'Never would have signed up if I was > just sharing with my neighbors', and 'why am I able to affect any of my > neighbors, that means they can affect me' She also said that her internet > CAN'T be shut off, if just 1 kid in the house caused the problem, because > all the other kids still need to do school. I told her to talk to her > kids about online gaming, but I'm sure in her eyes, they are all little > angels, probably just playing the Sesame Street game all day long. > > I get it, she's probably stressed, and so comprehending what I was saying > was hard. I'm running into the problem of 'this makes perfect sense to > me' So I can't come up with a better way to explain it. Does anyone have > a good analogy, or call center script to explain what is happening? > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com
