I wonder if you dialed down her speed to the point she was calling and
complaining then you tell her that there is an infected computer in her
house. Of course this is all academic now. Cat's out of the bag.
-----Original Message-----
From: Ken Hohhof
Sent: Thursday, September 17, 2020 6:52 PM
To: 'AnimalFarm Microwave Users Group'
Subject: Re: [AFMUG] How do you explain a DDOS?
I've never had someone react that way if I added that the attack on them
also affected other customers, because attacks these days are so huge they
don't just "boot" the targeted gamer off the Internet, they affect other
customers fed by the same fiber or microwave feed. People already used the
example of roads. What about power, water and gas lines, would she be
offended to find out those are also "shared" with the neighbors? But I
don't think you even need to explain that much. Too much information.
Her Internet connection was targeted with a flood of traffic intended to
"boot" her off the Internet. She's not a government or a huge corporation,
so the only reason someone would do this is a gamer in her house was talking
smack to another gamer who paid for the attack to teach the smack talking
gamer a lesson.
There is no way to find or sanction the other gamer or the booter site, so
the only solution is to either play against people you know, or tone down
your trash talking on the audio or video chat.
Did you actually suspend her account, or was that just the result of the
DDoS mitigation? For a first strike, I'd do education. Second strike, tell
them this is the last warning, if there's a third incident, their account is
disconnected and won't be turned back on, per your acceptable use policy.
If it's really important that not happen, well, maybe she needs to make sure
that doesn't happen.
If her Internet was off for an hour or a few hours due to mitigating the
DDoS attack, why should you take the blame. Somebody paid a botnet to
"boot" one of her gamer kids off the Internet. Booter bad. Kid who pissed
off booter bad. Nate good. Don't blame Nate. Listen to Nate when he tells
you how to avoid pissing off people and getting booted.
-----Original Message-----
From: AF <[email protected]> On Behalf Of [email protected]
Sent: Thursday, September 17, 2020 7:00 PM
To: AnimalFarm Microwave Users Group <[email protected]>
Subject: Re: [AFMUG] How do you explain a DDOS?
The traffic is so huge it has spilled out into all of the internet in this
area. If it gets worse you could see a regional internet blackout.
-----Original Message-----
From: Mark Radabaugh
Sent: Thursday, September 17, 2020 5:55 PM
To: AnimalFarm Microwave Users Group
Subject: Re: [AFMUG] How do you explain a DDOS?
The analogy that I used recently was:
The attack has all the sophistication of someone putting up road closed &
detour signs to direct a major expressway down your driveway. Nothing was
compromised, but your driveway isn’t big enough for all the traffic.
Mark
On Sep 17, 2020, at 7:03 PM, Nate Burke <[email protected]> wrote:
Just tried to explain to a working mother, while she was at work, with
multiple kids at home, how a DDOS works, and why I had to shut her
Internet off. My examples of how a DDOS affects the upstream
circuits, apparently were really bad, and now she think that she's
'sharing' her internet with all her neighbors, and 'Never would have
signed up if I was just sharing with my neighbors', and 'why am I able
to affect any of my neighbors, that means they can affect me' She also
said that her internet CAN'T be shut off, if just 1 kid in the house
caused the problem, because all the other kids still need to do
school. I told her to talk to her kids about online gaming, but I'm
sure in her eyes, they are all little angels, probably just playing the
Sesame Street game all day long.
I get it, she's probably stressed, and so comprehending what I was
saying was hard. I'm running into the problem of 'this makes perfect
sense to me' So I can't come up with a better way to explain it.
Does anyone have a good analogy, or call center script to explain what is
happening?
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