Our billing system sends out emails telling the customer that they
successfully paid their bill. Increasingly, customers are just finding
the last billing email, and replying to that with service problems.
Usually with some vague single line reply like 'I Can't watch a movie'
or 'Why is the internet slow'
They don't even bother to change the subject line. I'm guessing Comcast
or AT&T wouldn't respond to requests like this. Should I? What are
your views on contacting technical support. Ignore them unless they go
through the proper channels?
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