This is what we do, a no reply and reject messages to it. Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373
On Mon, Nov 9, 2020 at 10:23 AM Bill Prince <[email protected]> wrote: > +1. > > You could put your billing and/or support email addresses as a note > somewhere on the statement/invoice, but make the reply address for it a > no-reply address. > > > bp > <part15sbs{at}gmail{dot}com> > > On 11/9/2020 7:06 AM, Matt Hoppes wrote: > > send the billing e-mails from: > > > > [email protected] > > > > We direct everyone to submit support requests through out website, > > which funnels questions. > > > > On 11/9/20 9:26 AM, Nate Burke wrote: > >> Our billing system sends out emails telling the customer that they > >> successfully paid their bill. Increasingly, customers are just > >> finding the last billing email, and replying to that with service > >> problems. Usually with some vague single line reply like 'I Can't > >> watch a movie' or 'Why is the internet slow' > >> > >> They don't even bother to change the subject line. I'm guessing > >> Comcast or AT&T wouldn't respond to requests like this. Should I? > >> What are your views on contacting technical support. Ignore them > >> unless they go through the proper channels? > >> > > > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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