+1
On 11/9/2020 10:13 AM, Cameron Crum wrote:
Put an auto responder on it that just says call us or send to the
proper email.
On Mon, Nov 9, 2020 at 8:34 AM dave <[email protected]
<mailto:[email protected]>> wrote:
This is something we are currently struggling with.
We are responding with please use our support email,visit our
website or call our office to get a service tech scheduled or a
call back for your account.
On 11/9/20 8:26 AM, Nate Burke wrote:
Our billing system sends out emails telling the customer that
they successfully paid their bill. Increasingly, customers are
just finding the last billing email, and replying to that with
service problems. Usually with some vague single line reply like
'I Can't watch a movie' or 'Why is the internet slow'
They don't even bother to change the subject line. I'm guessing
Comcast or AT&T wouldn't respond to requests like this. Should
I? What are your views on contacting technical support. Ignore
them unless they go through the proper channels?
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