+1.You could put your billing and/or support email addresses as a note somewhere on the statement/invoice, but make the reply address for it a no-reply address.
bp
<part15sbs{at}gmail{dot}com>
On 11/9/2020 7:06 AM, Matt Hoppes wrote:
send the billing e-mails from: [email protected]We direct everyone to submit support requests through out website, which funnels questions.On 11/9/20 9:26 AM, Nate Burke wrote:Our billing system sends out emails telling the customer that they successfully paid their bill. Increasingly, customers are just finding the last billing email, and replying to that with service problems. Usually with some vague single line reply like 'I Can't watch a movie' or 'Why is the internet slow'They don't even bother to change the subject line. I'm guessing Comcast or AT&T wouldn't respond to requests like this. Should I? What are your views on contacting technical support. Ignore them unless they go through the proper channels?
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