We have one customer that constantly replies to whatever last communication he gets but put his whole communication in the subject line so it gets cut off. I dont even know how he does it, its gotta be something like he has everything coming into a text message app or something like that. Point is, no matter how much we try, customers will always make things as hard as possible
On Mon, Nov 9, 2020, 9:30 AM Josh Luthman <[email protected]> wrote: > This is what we do, a no reply and reject messages to it. > > Josh Luthman > 24/7 Help Desk: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > > On Mon, Nov 9, 2020 at 10:23 AM Bill Prince <[email protected]> wrote: > >> +1. >> >> You could put your billing and/or support email addresses as a note >> somewhere on the statement/invoice, but make the reply address for it a >> no-reply address. >> >> >> bp >> <part15sbs{at}gmail{dot}com> >> >> On 11/9/2020 7:06 AM, Matt Hoppes wrote: >> > send the billing e-mails from: >> > >> > [email protected] >> > >> > We direct everyone to submit support requests through out website, >> > which funnels questions. >> > >> > On 11/9/20 9:26 AM, Nate Burke wrote: >> >> Our billing system sends out emails telling the customer that they >> >> successfully paid their bill. Increasingly, customers are just >> >> finding the last billing email, and replying to that with service >> >> problems. Usually with some vague single line reply like 'I Can't >> >> watch a movie' or 'Why is the internet slow' >> >> >> >> They don't even bother to change the subject line. I'm guessing >> >> Comcast or AT&T wouldn't respond to requests like this. Should I? >> >> What are your views on contacting technical support. Ignore them >> >> unless they go through the proper channels? >> >> >> > >> >> -- >> AF mailing list >> [email protected] >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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