We use Zendesk at Atheral... and while their costs irritate the hell out of me it works well... and the allure at this point of saving some money doesn't outweigh the benefits of having a strong ticketing platform that lots of other platforms integrate to.
photograph Daniel White Co-Founder phone: +1 (702) 470-2770 direct:+1 (702) 470-2766 > Forrest Christian (List Account) <mailto:[email protected]> > March 15, 2021 at 18:01 > My current "trouble ticketing" system at packetflux that we use for > [email protected] <mailto:[email protected]> continues to > irritate me on an intermittent basis. Just enough to make me want > something better, but not enough to piss me off enough to actually > switch to something new. > > Part of my hesitation is that ticketing systems seem to be like phone > systems - that is, once the newness wears off, you find all of the > horribleness under the surface. The one we're using (osticket) seems > less horrible than other's we've tried. > > I'm wondering if there is something out there that I haven't tried yet > which just works. Is anyone using a general ticketing system (as > opposed to something industry-specific) that they're really happy with? > > -- > - Forrest > >
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