Faveo Helpdesk
From: AF [mailto:[email protected]] On Behalf Of James Howard Sent: Tuesday, March 16, 2021 10:49 AM To: 'AnimalFarm Microwave Users Group' Subject: Re: [AFMUG] Trouble Ticketing system https://www.smartertools.com/smartertrack/help-desk-software Back in a previous life we used to host a Smartertrack instance for a bank that we provided IT support for. I haven't kept on newer versions but at the time it was decent and the pricing was good. From: AF <[email protected]> On Behalf Of Gino A. Villarini Sent: Tuesday, March 16, 2021 7:53 AM To: AnimalFarm Microwave Users Group <[email protected]> Subject: Re: [AFMUG] Trouble Ticketing system Check https://freshdesk.com/ Gino Villarini Founder/President @gvillarini t: 787.273.4143 Ext. 204 aeronet-logo <http://www.aeronetpr.com/> inc500 <https://www.inc.com/profile/aeronet> fb-logo <https://www.facebook.com/aeronetpr/> insta-logo <https://www.instagram.com/aeronetpr/?hl=en> in-logo <https://www.linkedin.com/company/aeronet-broadband-corp> tw-logo <https://twitter.com/AeroNetPR?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7C twgr%5Eauthor> yt-logo <https://www.youtube.com/channel/UCr2Q9WBrAYVm3Fn970Jd6VA> www.aeronetpr.com <http://www.aeronetpr.com> | Metro Office Park #18 Suite 304 Guaynabo, PR 00968 From: AF <[email protected]> on behalf of Forrest Christian (List Account) <[email protected]> Date: Tuesday, March 16, 2021 at 1:25 AM To: AnimalFarm Microwave Users Group <[email protected]> Subject: Re: [AFMUG] Trouble Ticketing system Ok, let me try that again, without accidentally sending it mid-stream: I wish Zendesk was a fair bit less expensive, or else I would have already ended up over there. Every time I look at Zendesk it seems to get more and more expensive and although my irritation with my existing system slowly is getting worse, it seems the zendesk pricing is increasing at a faster rate than my irritation level. On Mon, Mar 15, 2021 at 11:20 PM Forrest Christian (List Account) <[email protected]> wrote: I wish Zendesk was a fair bit less expensive, or else I would have already ended up over there. Every time I look at Zendesk it seems to get more and more expensive and although my irritation with my existing system slowly is getting worse On Mon, Mar 15, 2021 at 8:13 PM Daniel White <[email protected]> wrote: We use Zendesk at Atheral... and while their costs irritate the hell out of me it works well... and the allure at this point of saving some money doesn't outweigh the benefits of having a strong ticketing platform that lots of other platforms integrate to. Image removed by sender. photograph Daniel White Co-Founder phone: +1 (702) 470-2770 direct: +1 (702) 470-2766 Forrest Christian (List Account) <mailto:[email protected]> March 15, 2021 at 18:01 My current "trouble ticketing" system at packetflux that we use for [email protected] continues to irritate me on an intermittent basis. Just enough to make me want something better, but not enough to piss me off enough to actually switch to something new. Part of my hesitation is that ticketing systems seem to be like phone systems - that is, once the newness wears off, you find all of the horribleness under the surface. The one we're using (osticket) seems less horrible than other's we've tried. I'm wondering if there is something out there that I haven't tried yet which just works. Is anyone using a general ticketing system (as opposed to something industry-specific) that they're really happy with? -- - Forrest -- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- - Forrest -- - Forrest ________________________________ Total Control Panel Login <https://asp.reflexion.net/login?domain=litewire.net> To: [email protected] <https://asp.reflexion.net/address-properties?aID=242260993&domain=litew ire.net> From: [email protected] You received this message because the domain afmug.com is on your allow list.
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