Amen. When we started the company I was more concerned with "it just works" than spending time fiddling around with it. I've already sent one or two e-mails to them about optional upgrades that basically said "piss off with your pricing."
photograph Daniel White Co-Founder phone: +1 (702) 470-2770 direct:+1 (702) 470-2766 > Forrest Christian (List Account) <mailto:[email protected]> > March 15, 2021 at 23:24 > Ok, let me try that again, without accidentally sending it mid-stream: > > I wish Zendesk was a fair bit less expensive, or else I would have > already ended up over there. Every time I look at Zendesk it seems > to get more and more expensive and although my irritation with my > existing system slowly is getting worse, it seems the zendesk pricing > is increasing at a faster rate than my irritation level. > > > > > -- > - Forrest > > > Forrest Christian (List Account) <mailto:[email protected]> > March 15, 2021 at 23:20 > I wish Zendesk was a fair bit less expensive, or else I would have > already ended up over there. Every time I look at Zendesk it seems > to get more and more expensive and although my irritation with my > existing system slowly is getting worse > > > > > > -- > - Forrest > > > Daniel White <mailto:[email protected]> > March 15, 2021 at 20:11 > We use Zendesk at Atheral... and while their costs irritate the hell > out of me it works well... and the allure at this point of saving some > money doesn't outweigh the benefits of having a strong ticketing > platform that lots of other platforms integrate to. > > Forrest Christian (List Account) <mailto:[email protected]> > March 15, 2021 at 18:01 > My current "trouble ticketing" system at packetflux that we use for > [email protected] <mailto:[email protected]> continues to > irritate me on an intermittent basis. Just enough to make me want > something better, but not enough to piss me off enough to actually > switch to something new. > > Part of my hesitation is that ticketing systems seem to be like phone > systems - that is, once the newness wears off, you find all of the > horribleness under the surface. The one we're using (osticket) seems > less horrible than other's we've tried. > > I'm wondering if there is something out there that I haven't tried yet > which just works. Is anyone using a general ticketing system (as > opposed to something industry-specific) that they're really happy with? > > -- > - Forrest > >
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