I always believed we had an obligation to remove it since we also always said that we own the equipment. If we had the customer buy the equipment then I'd assume the opposite. You bought it, you figure it out.
We may have occasionally abandoned old stuff, but usually we collected it even if it was garbage. We didn't want to build a reputation for leaving scrap metal on people's houses. IANAL of course. ________________________________ From: AF <[email protected]> on behalf of Ken Hohhof <[email protected]> Sent: Thursday, November 6, 2025 1:16 PM To: 'AnimalFarm Microwave Users Group' <[email protected]> Subject: [AFMUG] do we have to deinstall CPE if customer cancels? Is there any legal obligation to take down a WISP radio if the customer cancels? Yes, if it’s a $300 current model radio that we can redeploy, I want it back and will send a tech out to retrieve it, at no cost to the (ex) customer. But what if it’s an older model that’s EOS and while it works just fine we wouldn’t redeploy it? Mostly customers are OK with us telling them we don’t need it back, you can take it down yourself if it bothers you. Occasionally an entitled customer will insist we have to come take it down for free. I don’t think DISH and DirecTV do that.
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