We'd remove the bottom bolts from the mast to separate it from the baseplate and leave the baseplate. If it was installed with sealant and it's not leaking now, there's no reason to disturb it. We'd remove it if the customer insisted.
________________________________ From: AF <[email protected]> on behalf of Sam Lambie <[email protected]> Sent: Wednesday, December 3, 2025 5:53 PM To: AnimalFarm Microwave Users Group <[email protected]> Subject: Re: [AFMUG] do we have to deinstall CPE if customer cancels? The mast becomes part of the house, so we always leave that when we de-install. We try to pick up most of the SM's and have a running list that gets tackled when the field crews are in the area and they have time. On Fri, Nov 7, 2025 at 4:24 PM Adam Moffett <[email protected]<mailto:[email protected]>> wrote: I always believed we had an obligation to remove it since we also always said that we own the equipment. If we had the customer buy the equipment then I'd assume the opposite. You bought it, you figure it out. We may have occasionally abandoned old stuff, but usually we collected it even if it was garbage. We didn't want to build a reputation for leaving scrap metal on people's houses. IANAL of course. ________________________________ From: AF <[email protected]<mailto:[email protected]>> on behalf of Ken Hohhof <[email protected]<mailto:[email protected]>> Sent: Thursday, November 6, 2025 1:16 PM To: 'AnimalFarm Microwave Users Group' <[email protected]<mailto:[email protected]>> Subject: [AFMUG] do we have to deinstall CPE if customer cancels? Is there any legal obligation to take down a WISP radio if the customer cancels? Yes, if it’s a $300 current model radio that we can redeploy, I want it back and will send a tech out to retrieve it, at no cost to the (ex) customer. But what if it’s an older model that’s EOS and while it works just fine we wouldn’t redeploy it? Mostly customers are OK with us telling them we don’t need it back, you can take it down yourself if it bothers you. Occasionally an entitled customer will insist we have to come take it down for free. I don’t think DISH and DirecTV do that. -- AF mailing list [email protected]<mailto:[email protected]> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- -- Sam Lambie Taosnet Wireless Tech. 575-758-7598 Office www.Taosnet.com<http://www.newmex.com>
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