I recently had to deal with a Samsung problem for the cable company I consult for.
Turns out Samsung had a server outage that affected the D and E models if memory serves. Of course it had to happen the very same day the cable plant made some fairly large changes (last Tuesday), so it took a little digging to track down the problem. From: Josh Reynolds Sent: Monday, March 02, 2015 3:26 PM To: [email protected] Subject: Re: [AFMUG] Samsung smart TVs $250/no contract or less than 4Mbps $100 setup, 2 year contract, 4Mbps or higher (if they cancel early they pay the remainder of the $250 setup, in this case $150) $0 setup, 2 year contract, 10Mbps or higher (if they cancel early they pay the remainder of the $250 setup, in this case $250) Our WISP competition is slightly cheaper than us per month, but does a $500/3 year cancellation fee. (We are roughly 3x larger than them as well) Our setups cost us a lot due to the terrain and conditions here, roughly $450 off the top of my head for about half the installs (tripod on roof, 5 ft pole, rocket + rocket dish, 2 man crew). The other half of our setups are UBAMs and NanoBridges, so those are cheaper. ARPU/mo out here is roughly $86/mo. -- Josh Reynolds CIO, SPITwSPOTS www.spitwspots.comOn 03/02/2015 12:21 PM, Jason McKemie wrote: Josh - What do you typically charge customers for an install? On Mon, Mar 2, 2015 at 2:37 PM, Josh Reynolds <[email protected]> wrote: Roku LT, and now that it's "EOL", the streaming stick. -- Josh Reynolds CIO, SPITwSPOTS www.spitwspots.com On 03/02/2015 11:30 AM, Paul McCall wrote: Which model Josh? We have had some Roku models try and become WiFi "repeaters" on the same 2.4 Ghz channel as the device connects to the router on. Paul -----Original Message----- From: Af [mailto:[email protected]] On Behalf Of Josh Reynolds Sent: Monday, March 02, 2015 2:58 PM To: [email protected] Subject: Re: [AFMUG] Samsung smart TVs This is one reason we give all new customers (and contract renewals) a free roku (basic model, 720p). It is one of the best streaming devices on the market. This gives our customers a superior impression of us as an ISP. We get a lot of happy comments about our service after they switch from another provider and install the roku. -- Josh Reynolds CIO, SPITwSPOTS www.spitwspots.com On 03/02/2015 10:53 AM, Ken Hohhof wrote: Do these things have problems with the apps for Netflix, Pandora, etc. that are causing the rest of you support calls? Or just me? Calls like Netflix app stopped working 3 weeks ago, or I can watch Netflix but Pandora complains about network problems. My impression is buggy apps or updates that break stuff. But of course everyone tells the customer it's their Internet. I have seen Samsung TVs not play nice with some WiFi routers, but that should affect everything, not just one app. I hate to tell customers to call Samsung or Netflix/Pandora/etc. because I know they will just point the finger back at the ISP.
