Josh -

What do you typically charge customers for an install?

On Mon, Mar 2, 2015 at 2:37 PM, Josh Reynolds <[email protected]> wrote:

> Roku LT, and now that it's "EOL", the streaming stick.
>
> --
> Josh Reynolds
> CIO, SPITwSPOTS
> www.spitwspots.com
>
> On 03/02/2015 11:30 AM, Paul McCall wrote:
>
>> Which model Josh?   We have had some Roku models try and become WiFi
>> "repeaters" on the same 2.4 Ghz channel as the device connects to the
>> router on.
>>
>> Paul
>>
>> -----Original Message-----
>> From: Af [mailto:[email protected]] On Behalf Of Josh Reynolds
>> Sent: Monday, March 02, 2015 2:58 PM
>> To: [email protected]
>> Subject: Re: [AFMUG] Samsung smart TVs
>>
>> This is one reason we give all new customers (and contract renewals) a
>> free roku (basic model, 720p).
>>
>> It is one of the best streaming devices on the market. This gives our
>> customers a superior impression of us as an ISP.
>>
>> We get a lot of happy comments about our service after they switch from
>> another provider and install the roku.
>>
>> --
>> Josh Reynolds
>> CIO, SPITwSPOTS
>> www.spitwspots.com
>>
>> On 03/02/2015 10:53 AM, Ken Hohhof wrote:
>>
>>> Do these things have problems with the apps for Netflix, Pandora, etc.
>>> that are causing the rest of you support calls?  Or just me?
>>>
>>> Calls like Netflix app stopped working 3 weeks ago, or I can watch
>>> Netflix but Pandora complains about network problems.  My impression
>>> is buggy apps or updates that break stuff.  But of course everyone
>>> tells the customer it's their Internet.
>>>
>>> I have seen Samsung TVs not play nice with some WiFi routers, but that
>>> should affect everything, not just one app.
>>>
>>> I hate to tell customers to call Samsung or Netflix/Pandora/etc.
>>> because I know they will just point the finger back at the ISP.
>>>
>>>
>

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