$250/no contract or less than 4Mbps
$100 setup, 2 year contract, 4Mbps or higher (if they cancel early they
pay the remainder of the $250 setup, in this case $150)
$0 setup, 2 year contract, 10Mbps or higher (if they cancel early they
pay the remainder of the $250 setup, in this case $250)
Our WISP competition is slightly cheaper than us per month, but does a
$500/3 year cancellation fee. (We are roughly 3x larger than them as well)
Our setups cost us a lot due to the terrain and conditions here, roughly
$450 off the top of my head for about half the installs (tripod on roof,
5 ft pole, rocket + rocket dish, 2 man crew). The other half of our
setups are UBAMs and NanoBridges, so those are cheaper.
ARPU/mo out here is roughly $86/mo.
--
Josh Reynolds
CIO, SPITwSPOTS
www.spitwspots.com
On 03/02/2015 12:21 PM, Jason McKemie wrote:
Josh -
What do you typically charge customers for an install?
On Mon, Mar 2, 2015 at 2:37 PM, Josh Reynolds <[email protected]
<mailto:[email protected]>> wrote:
Roku LT, and now that it's "EOL", the streaming stick.
--
Josh Reynolds
CIO, SPITwSPOTS
www.spitwspots.com <http://www.spitwspots.com>
On 03/02/2015 11:30 AM, Paul McCall wrote:
Which model Josh? We have had some Roku models try and
become WiFi "repeaters" on the same 2.4 Ghz channel as the
device connects to the router on.
Paul
-----Original Message-----
From: Af [mailto:[email protected]
<mailto:[email protected]>] On Behalf Of Josh Reynolds
Sent: Monday, March 02, 2015 2:58 PM
To: [email protected] <mailto:[email protected]>
Subject: Re: [AFMUG] Samsung smart TVs
This is one reason we give all new customers (and contract
renewals) a free roku (basic model, 720p).
It is one of the best streaming devices on the market. This
gives our customers a superior impression of us as an ISP.
We get a lot of happy comments about our service after they
switch from another provider and install the roku.
--
Josh Reynolds
CIO, SPITwSPOTS
www.spitwspots.com <http://www.spitwspots.com>
On 03/02/2015 10:53 AM, Ken Hohhof wrote:
Do these things have problems with the apps for Netflix,
Pandora, etc.
that are causing the rest of you support calls? Or just me?
Calls like Netflix app stopped working 3 weeks ago, or I
can watch
Netflix but Pandora complains about network problems. My
impression
is buggy apps or updates that break stuff. But of course
everyone
tells the customer it's their Internet.
I have seen Samsung TVs not play nice with some WiFi
routers, but that
should affect everything, not just one app.
I hate to tell customers to call Samsung or
Netflix/Pandora/etc.
because I know they will just point the finger back at the
ISP.
