That's pretty much why we handle it like we do.
$25 fee, we waive it half the time.
Since I'm not the only guy doing the work anymore and I have employees to
pay now the service call fee will be increasing.
When I've got nothing going on I don't really mind riding the country roads
with the windows down. Of course, you guys know how it is, 2 weeks, nothing
going on, then one morning you'll get 20 hours of emergency work that must
be done by 5pm.
-----Original Message-----
From: Shayne Lebrun
Sent: Friday, May 22, 2015 5:23 AM
To: [email protected]
Subject: Re: [AFMUG] charging for service calls
If all service calls are chargable, but you waive where it's your fault, or
otherwise indicated, you're an awesome business doing right by your
customers.
If you roll for free, then charge when you find the customer's been using
the radio for target practice, you're a greedy bastard who's out to squeeze
every last penny out of innocent, hard-working regular folk, who just made a
simple mistake, aren't smart with all that computer stuff, and didn't
realize that electronic equipment works best without holes in it, and
shouldn't be punished because YOU didn't explain that to them.
-----Original Message-----
From: Af [mailto:[email protected]] On Behalf Of Adam Moffett
Sent: Friday, May 22, 2015 1:31 AM
To: [email protected]
Subject: [AFMUG] charging for service calls
There have been some discussions at the office recently on this topic.
One camp feels that the default action should be to charge for all service
calls, and make an exception if necessary. The other camp feels that we
should reserve the right to charge for a service call, but we should only do
so if the problem is somehow the customer's fault (like hitting the cable
with the weed whacker). The discussion in our office is only about fixing
internet service by the way, not about fixing computers or other customer
equipment.
I was wondering what the peanut gallery thinks today.
