Hoping someone knows something about CRM tools: It's time for PacketFlux to change it's CRM/ticketing/etc system. The catalyst tonight was me finding (yet again) a ticket which the @(#$* ticketing system didn't bring to the active list which a customer has been begging for help on for a while. It was setting there in the 'customer pending' pile, way down on the list, even though the customer has been responding to it forever. I guess that's better than the previous system which would lose emails/responses altogether - but only marginally.
I really would like something which was well-integrated and handles things like RMA tracking and the like. I'm thinking of something like ZenDesk, which looks really good, but seems weak in RMAs and similar. I'd love to find an integrated CRM+ERP+ecommerce system which is easy to use, but I about fainted when I saw the price for netsuite for instance. Any place I should look? -- *Forrest Christian* *CEO**, PacketFlux Technologies, Inc.* Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 [email protected] | http://www.packetflux.com <http://www.linkedin.com/in/fwchristian> <http://facebook.com/packetflux> <http://twitter.com/@packetflux>
