I've used RT off and on and off again for a very very long time (I still miss the very first versions which were very clean and easy to work with - it's gotten more complex since then).
It's definitely on my short list of things to re-look at.. I wish it just would integrate better with everything else. On Mon, Aug 10, 2015 at 7:09 AM, David <[email protected]> wrote: > Forrest, > Have you looked at the RT ticketing system. We use it here without fuss > and it has a place to add files ,attachments and other designated custom > fields. > The guys at freesside may be able to completely install and maintain it > if you have an empty server or vm slot. > > > On 08/10/2015 04:19 AM, Forrest Christian (List Account) wrote: > > Hoping someone knows something about CRM tools: > > It's time for PacketFlux to change it's CRM/ticketing/etc system. The > catalyst tonight was me finding (yet again) a ticket which the @(#$* > ticketing system didn't bring to the active list which a customer has been > begging for help on for a while. It was setting there in the 'customer > pending' pile, way down on the list, even though the customer has been > responding to it forever. I guess that's better than the previous system > which would lose emails/responses altogether - but only marginally. > > I really would like something which was well-integrated and handles things > like RMA tracking and the like. I'm thinking of something like ZenDesk, > which looks really good, but seems weak in RMAs and similar. I'd love to > find an integrated CRM+ERP+ecommerce system which is easy to use, but I > about fainted when I saw the price for netsuite for instance. > > Any place I should look? > > -- > *Forrest Christian* *CEO**, PacketFlux Technologies, Inc.* > Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 > [email protected] | http://www.packetflux.com > <http://www.linkedin.com/in/fwchristian> <http://facebook.com/packetflux> > <http://twitter.com/@packetflux> > > > -- *Forrest Christian* *CEO**, PacketFlux Technologies, Inc.* Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 [email protected] | http://www.packetflux.com <http://www.linkedin.com/in/fwchristian> <http://facebook.com/packetflux> <http://twitter.com/@packetflux>
