Forrest,
Have you looked at the RT ticketing system. We use it here without
fuss and it has a place to add files ,attachments and other designated
custom
fields.
The guys at freesside may be able to completely install and maintain
it if you have an empty server or vm slot.
On 08/10/2015 04:19 AM, Forrest Christian (List Account) wrote:
Hoping someone knows something about CRM tools:
It's time for PacketFlux to change it's CRM/ticketing/etc system. The
catalyst tonight was me finding (yet again) a ticket which the @(#$*
ticketing system didn't bring to the active list which a customer has
been begging for help on for a while. It was setting there in the
'customer pending' pile, way down on the list, even though the
customer has been responding to it forever. I guess that's better
than the previous system which would lose emails/responses altogether
- but only marginally.
I really would like something which was well-integrated and handles
things like RMA tracking and the like. I'm thinking of something like
ZenDesk, which looks really good, but seems weak in RMAs and
similar. I'd love to find an integrated CRM+ERP+ecommerce system
which is easy to use, but I about fainted when I saw the price for
netsuite for instance.
Any place I should look?
--
*Forrest Christian* /CEO//, PacketFlux Technologies, Inc./
Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602
[email protected] <mailto:[email protected]> |
http://www.packetflux.com <http://www.packetflux.com/>
<http://www.linkedin.com/in/fwchristian>
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