I preferred ZenDesk over Smartertrack, but wasn't directly my choice ;)
I think it's a nice product, I didn't look at the ecommerce stuff, but
sounds like it'd be a value add.
On 8/11/2015 1:07 AM, Forrest Christian (List Account) wrote:
The thing that is attracting me to zendesk is the integration with our
ecommerce platform.... just turn it up and it works.
A lot of the others seem to do ticketing well, just nothing else...
Right now I think I'm still looking at ZenDesk and odoo, and if
neither of those seem to be a fit, I'll either stick with where I am
On Mon, Aug 10, 2015 at 7:46 AM, Simon Westlake
<[email protected]
<mailto:[email protected]>> wrote:
I have not seen a good, cheap one. For ticketing, I've used a lot
of things starting from super expensive Remedy ticketing (way
overkill) to free, like RT (too complicated for most people, IMO.)
ZenDesk is good, I used SmarterTrack for a while at Powercode and
it worked pretty well for what we needed. I think you're probably
better off just slotting a separate inventory system in alongside
it, but the lack of customer integration is painful. However, if
they both have an API, this is probably something you can
reasonably easily find a part time dev to tie together and not
have to worry about again for a while.
On 8/10/2015 8:07 AM, Chuck McCown wrote:
When you find one, let me know. I have always hated most of my
ERP programs. I currently use JobShop and it is a very complex
PITA. I tried the MRP that is built into Quick Books for a time
years ago, it was lacking features. I used to use EZMRP and
liked it but they sold to a company that started dinging me for
huge annual fees for maint. It did work well with crystal
reports though. I think that was called alliance.
Be nice if there was a mini SAP or something affordable out there.
*From:* Forrest Christian (List Account)
<mailto:[email protected]>
*Sent:* Monday, August 10, 2015 3:19 AM
*To:* af <mailto:[email protected]>
*Subject:* [AFMUG] Somewhat OT: CRM tools
Hoping someone knows something about CRM tools:
It's time for PacketFlux to change it's CRM/ticketing/etc
system. The catalyst tonight was me finding (yet again) a ticket
which the @(#$* ticketing system didn't bring to the active list
which a customer has been begging for help on for a while. It was
setting there in the 'customer pending' pile, way down on the
list, even though the customer has been responding to it
forever. I guess that's better than the previous system which
would lose emails/responses altogether - but only marginally.
I really would like something which was well-integrated and
handles things like RMA tracking and the like. I'm thinking of
something like ZenDesk, which looks really good, but seems weak
in RMAs and similar. I'd love to find an integrated
CRM+ERP+ecommerce system which is easy to use, but I about
fainted when I saw the price for netsuite for instance.
Any place I should look?
--
*Forrest Christian* /CEO//, PacketFlux Technologies, Inc./
Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602
[email protected] <mailto:[email protected]> |
http://www.packetflux.com <http://www.packetflux.com/>
<http://www.linkedin.com/in/fwchristian>
<http://facebook.com/packetflux> <http://twitter.com/@packetflux>
--
*Forrest Christian* /CEO//, PacketFlux Technologies, Inc./
Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602
[email protected] <mailto:[email protected]> |
http://www.packetflux.com <http://www.packetflux.com/>
<http://www.linkedin.com/in/fwchristian>
<http://facebook.com/packetflux> <http://twitter.com/@packetflux>
