We used Zen at district for IT and maintenance work orders. Easy to use On Aug 11, 2015 8:40 AM, "Simon Westlake" <[email protected]> wrote:
> I preferred ZenDesk over Smartertrack, but wasn't directly my choice ;) I > think it's a nice product, I didn't look at the ecommerce stuff, but sounds > like it'd be a value add. > > On 8/11/2015 1:07 AM, Forrest Christian (List Account) wrote: > > The thing that is attracting me to zendesk is the integration with our > ecommerce platform.... just turn it up and it works. > > A lot of the others seem to do ticketing well, just nothing else... > > Right now I think I'm still looking at ZenDesk and odoo, and if neither of > those seem to be a fit, I'll either stick with where I am > > On Mon, Aug 10, 2015 at 7:46 AM, Simon Westlake < > [email protected]> wrote: > >> I have not seen a good, cheap one. For ticketing, I've used a lot of >> things starting from super expensive Remedy ticketing (way overkill) to >> free, like RT (too complicated for most people, IMO.) >> >> ZenDesk is good, I used SmarterTrack for a while at Powercode and it >> worked pretty well for what we needed. I think you're probably better off >> just slotting a separate inventory system in alongside it, but the lack of >> customer integration is painful. However, if they both have an API, this is >> probably something you can reasonably easily find a part time dev to tie >> together and not have to worry about again for a while. >> >> On 8/10/2015 8:07 AM, Chuck McCown wrote: >> >> When you find one, let me know. I have always hated most of my ERP >> programs. I currently use JobShop and it is a very complex PITA. I tried >> the MRP that is built into Quick Books for a time years ago, it was lacking >> features. I used to use EZMRP and liked it but they sold to a company that >> started dinging me for huge annual fees for maint. It did work well with >> crystal reports though. I think that was called alliance. >> >> Be nice if there was a mini SAP or something affordable out there. >> >> *From:* Forrest Christian (List Account) <[email protected]> >> *Sent:* Monday, August 10, 2015 3:19 AM >> *To:* af <[email protected]> >> *Subject:* [AFMUG] Somewhat OT: CRM tools >> >> Hoping someone knows something about CRM tools: >> >> It's time for PacketFlux to change it's CRM/ticketing/etc system. The >> catalyst tonight was me finding (yet again) a ticket which the @(#$* >> ticketing system didn't bring to the active list which a customer has been >> begging for help on for a while. It was setting there in the 'customer >> pending' pile, way down on the list, even though the customer has been >> responding to it forever. I guess that's better than the previous system >> which would lose emails/responses altogether - but only marginally. >> >> I really would like something which was well-integrated and handles >> things like RMA tracking and the like. I'm thinking of something like >> ZenDesk, which looks really good, but seems weak in RMAs and similar. I'd >> love to find an integrated CRM+ERP+ecommerce system which is easy to use, >> but I about fainted when I saw the price for netsuite for instance. >> >> Any place I should look? >> >> -- >> *Forrest Christian* *CEO**, PacketFlux Technologies, Inc.* >> Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 >> [email protected] | http://www.packetflux.com >> <http://www.linkedin.com/in/fwchristian> >> <http://facebook.com/packetflux> <http://twitter.com/@packetflux> >> >> >> > > > -- > *Forrest Christian* *CEO**, PacketFlux Technologies, Inc.* > Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602 > [email protected] | http://www.packetflux.com > <http://www.linkedin.com/in/fwchristian> <http://facebook.com/packetflux> > <http://twitter.com/@packetflux> > > >
